Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Cordero

Okeechobee,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

New Customer Enrollment Specialist

ABC Home Medical Supply
07.2024 - Current
  • Resolved patient complaints through active listening and problem-solving techniques
  • Streamlined customer service processes to enhance patient satisfaction and efficiency
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Content Moderator

Teleperformance USA
05.2023 - 04.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.

Recovery Support Worker

New Horizons Of The Treasure Coast
09.2022 - 05.2023
  • Connected clients with peer support networks to further enhance social connections conducive to maintaining sobriety in the long term.
  • Advocated on behalf of clients when necessary, ensuring access to essential services and assistance required for sustained progress in their recovery journey.
  • Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.
  • Maintained detailed case notes and documentation, ensuring accurate records for each client''s history and progress within the program.
  • Protected client confidentiality at all times by adhering strictly to HIPAA regulations governing privacy standards within behavioral health care settings.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Monitored client vital signs and recorded data on a 15-30 minute basis.

Education

Bachelor Of Science - Human Services

Indian River State College
Ft. Pierce, FL

Skills

  • Patience and Tolerance
  • Content Management
  • Call management
  • Customer Service
  • Team Collaboration
  • Childcare
  • Microsoft Word/Excel/PowerPoint
  • Data entry
  • Critical thinking
  • Active listening
  • Problem resolution
  • Call center experience

Timeline

New Customer Enrollment Specialist

ABC Home Medical Supply
07.2024 - Current

Content Moderator

Teleperformance USA
05.2023 - 04.2024

Recovery Support Worker

New Horizons Of The Treasure Coast
09.2022 - 05.2023

Bachelor Of Science - Human Services

Indian River State College

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