Elizabeth Coria Sosa
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Banquets
Marriott Knoxville Downtown
Knoxville, TN
07.2022 - Current
- Monitoring banquet operations daily to ensure efficiency in service delivery and quality standards are met.
- Performing regular inspections of all banquet facilities prior to events taking place in order to guarantee highest standards are maintained.
- Organizing and coordinating all aspects of Banquets events from start to finish, including menu selection, budgeting and staffing.
- Maintaining a high level of customer service by responding promptly to inquiries and resolving any customer issues that may arise.
- Managing the scheduling of space usage for banquets activities including set-up times, meal times, breaks between functions.
- Developing Banquets services in line with the hotel's sales strategy, ensuring maximum profitability.
- Coordinating with outside vendors providing support services such as audiovisual equipment or floral arrangements.
- Ensuring adequate inventory control systems are implemented so that accurate records are kept regarding stock levels of banquet supplies.
- Completing post-event evaluations to assess performance levels of staff members during each function.
- Preparing monthly financial reports outlining revenue generated from banquets activities versus expenses incurred.
- Conducting pre-event meetings with catering staff members to review event details and expectations.
- Supervising banquet staff to ensure guest satisfaction is consistently met or exceeded.
- Assisting in developing marketing strategies for new business opportunities for Banquet services.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Server
The Tennesseean Luxury Hotel
Knoxville, TN
07.2021 - 06.2022
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Banquet Captain
Holiday Inn Hotel
Knoxville, TN
04.2017 - 03.2020
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Monitored guest satisfaction levels throughout event duration.
- Organized banquet staff to ensure efficient service of guests.
- Resolved customer complaints promptly while maintaining a professional demeanor.
Education
High School Diploma -
South Doyle High School
Knoxville, TN05-2012
Some College (No Degree) - Hospitality Administration And Management
Pellissippi State Community College
Knoxville, TNSkills
- Marketing Knowledge
- Menu Development
- Event Management
- Detail Orientation
- Payroll Administration
- Performance Improvement
- Employee Supervision
- Strategic Planning
- Expense Tracking
- Quality Control
- Event Coordination
- Inventory Management
- Operations Management
- Budget Administration
- Catering Services
- Calendar and Scheduling Software
- Scheduling
Languages
Spanish
Professional
English
Professional
Certification
- TABC
- serve safe
Timeline
Director of Banquets
Marriott Knoxville Downtown
07.2022 - Current
Server
The Tennesseean Luxury Hotel
07.2021 - 06.2022
Banquet Captain
Holiday Inn Hotel
04.2017 - 03.2020
High School Diploma -
South Doyle High School
Some College (No Degree) - Hospitality Administration And Management
Pellissippi State Community College
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