Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Cortez

Elizabeth Cortez

Apple Valley,MN

Summary

Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment.

Overview

3
3
years of professional experience

Work History

Prep Line Cook

Red Robin
02.2023 - Current
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry
  • Identified inefficiencies leading to improved productivity
  • Addressed and resolved customer complaints to increase trust and satisfaction
  • Controlled food cost and waste by selecting and using correct ingredients and amounts
  • Operated grills, fryers and ovens to cook food items
  • Used kitchen equipment safely and reduced risk of injuries and burns
  • Monitored food temperatures to meet quality and safety standards
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures

Front Desk Receptionist

Fairfield Inn And Suites Marriott
02.2022 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted hotel brand's loyalty program via social media and email.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Prep Cook

Eurest Compass @ United Health Group Optum
03.2021 - 03.2022
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Managed opening and closing shift kitchen tasks.

Education

High School Diploma -

Farmington High School
Farmington, MN

Skills

  • Order Delivery Practices
  • Proper Storage Procedures
  • Time Management
  • Effective Prioritization
  • Team Oriented
  • Safe Work Practices
  • Attention to Detail
  • Efficient Multitasking
  • Kitchen Equipment Operation
  • Willingness to Learn
  • Purchasing and Receiving
  • OSHA Regulations Knowledge
  • Personal Hygiene
  • Customer Service
  • Food Presentation

Languages

Spanish
Native or Bilingual

Timeline

Prep Line Cook

Red Robin
02.2023 - Current

Front Desk Receptionist

Fairfield Inn And Suites Marriott
02.2022 - 01.2023

Prep Cook

Eurest Compass @ United Health Group Optum
03.2021 - 03.2022

High School Diploma -

Farmington High School

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Elizabeth Cortez