Elizabeth Cortez

• Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
• Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
• Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
• Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.
• Serve as the primary point of contact for patients, managing over 50 daily interactions and ensuring timely responses to inquiries
• Collaborate with a team of 7 doctors and physician assistants to ensure seamless coordination of patient care and service offerings
• Organize and maintain patient records, ensuring accurate documentation of medical histories, vital statistics, and relevant medical records.
• Lead the scheduling and workflow management for 8 medical assistants, optimizing staffing to meet clinic needs
• Develop and implement quality improvement initiatives, driving operational efficiency and patient satisfaction.
• Manage staff engagement and retention through effective workload distribution and support.
• Adjust clinic operations in response to financial changes, ensuring alignment withbudget and resource allocation

• Arrange meetings with the homeowner to understand their goals, preferences, and the

overall vision of the project.

• Visit properties to take measurements and document all details of the area to be

remodeled.

• Present a comprehensive project proposal or estimate, outlining the scope of work,

materials, timeline, and associated costs.

• Review the proposal with the clients to finalize the agreement and collect the initial

payment to commence the project

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.