Elizabeth Cortez
Aguadilla,PR
Summary
Compassionate and detail-oriented Certified Nursing Assistant with over 10 years of experience in patient care and care coordination. Proven expertise in supporting healthcare teams, ensuring HIPAA compliance, and delivering quality patient-centered care. Recognized for exceptional customer service, multitasking, and time management skills, with a strong commitment to enhancing patient experiences. Eager to leverage extensive background in a remote health insurance or healthcare support role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Private Duty Home Care
Aguadilla, PR
11.2022 - Current
- Provided in-home patient care including mobility, hygiene, and daily living support.
- Administered medications and documented patient responses.
- Communicated changes in condition to care teams.
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained patient records and documented care provided.
Health Unit Coordinator / Certified Nursing Assistant
Lakeland Regional Hospital
Lakeland, USA
02.2018 - 10.2022
- Coordinated patient care activities and supported nursing staff.
- Maintained accurate electronic medical records.
- Assisted with admissions, transfers, and discharges.
- Communicated effectively with interdisciplinary teams.
- Ensured patient safety and confidentiality.
- Coordinated patient admissions and discharges for efficient hospital operations.
- Managed patient records using electronic health record systems.
- Facilitated communication between medical staff and patients or families.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Prepared new patient files by entering demographic information into a computer system.
- Assisted with scheduling appointments for patients and doctors.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Created spreadsheets and reports from data gathered from patient files.
- Entered medication orders into the pharmacy system accurately and timely.
- Verified insurance coverage prior to patient visits.
Certified Nursing Assistant
Maxim HealthCare
Wyomissing, USA
11.2017 - 02.2018
Certified Nursing Assistant
Prostat Health Care
Wyomissing, USA
11.2016 - 11.2017
Certified Nursing Assistant
Kindred Nursing Home
Wyomissing, USA
06.2013 - 03.2016
- Monitored vital signs and reported changes to healthcare professionals.
Certified Nursing Assistant
Advance Medical
Wyomissing, USA
11.2012 - 05.2013
Education
Associate Degree - Nursing Assistant Program
Reading Area Community College
Reading, PASkills
- Patient & Member Support
- Medical Documentation & Charting
- Care Coordination
- HIPAA Compliance
- Insurance & Healthcare Navigation
- EMR/EHR Systems
- Customer Service
- Time Management
- Remote Work Readiness
- Electronic medical records
- Care coordination
- Patient communication
- Record management
- Staff coordination
- Effective communication
- HIPAA compliance
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- BLS Certification
- ACLS Certification
- AED Certification
- First Aid Certification
- State Tested Nursing Assistant
- Paraprofessional Certification
Personal Information
Work Permit: Authorized to work in the U.S.
Languages
- Spanish (Bilingual)
- English (Bilingual)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Certified Nursing Assistant
Private Duty Home Care
11.2022 - Current
Health Unit Coordinator / Certified Nursing Assistant
Lakeland Regional Hospital
02.2018 - 10.2022
Certified Nursing Assistant
Maxim HealthCare
11.2017 - 02.2018
Certified Nursing Assistant
Prostat Health Care
11.2016 - 11.2017
Certified Nursing Assistant
Kindred Nursing Home
06.2013 - 03.2016
Certified Nursing Assistant
Advance Medical
11.2012 - 05.2013
Associate Degree - Nursing Assistant Program
Reading Area Community College