Elizabeth Cortez
Irving,TX
Summary
Detail-oriented and reliable professional with experience in customer service, business operations, and administrative support. Proven ability to manage orders, handle invoicing, coordinate shipping, and deliver excellent customer experiences. Entrepreneurial and adaptable with strong communication and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Owner / Operator
Sewed Up Customs
01.2021 - Current
- Manage daily operations of a custom printing and embroidery business
- Provide customer service, process orders, and resolve issues efficiently
- Create invoices, manage payments, and maintain accurate records
- Oversee packing, shipping, and order fulfillment with attention to detail
- Maintain quality control and build strong client relationships
Customer Service Representative
KCP Supplies & Logistics
01.2019 - 01.2020
- Answered calls, scheduled appointments, and handled administrative tasks
- Resolved customer concerns using a solution-focused approach
Lead Line Cook
Terrill’s Italian Restaurant
01.2016 - 01.2020
- Managed high-volume kitchen operations (200+ meals nightly)
- Trained staff and ensured quality and consistency
- Demonstrated strong time management and teamwork
Retail Sales Associate
JCPenney & Payless ShoeSource
01.2010 - 01.2014
- Assisted customers, processed transactions, and maintained inventory
- Delivered excellent customer service and handled returns professionally
Education
S.M.A.R.T Entrepreneurship Program -
OPM Institute, Inc.
Associate of Applied Science - License Chemical Dependency Counselor
Eastfield College
Mesquite, TX05-2020
Skills
- Customer Service
- Order Processing
- Invoicing & Payments
- Shipping & Fulfillment
- Time Management
- Communication
- POS Systems
- Microsoft Word & Excel
- 40 WPM
- Documentation and reporting
- Sales negotiation
- Inventory management
- Strong work ethic
- Dependable and reliable
- Customer-oriented
- Customer service
- Attention to detail
- Equipment maintenance
Timeline
Owner / Operator
Sewed Up Customs
01.2021 - Current
Customer Service Representative
KCP Supplies & Logistics
01.2019 - 01.2020
Lead Line Cook
Terrill’s Italian Restaurant
01.2016 - 01.2020
Retail Sales Associate
JCPenney & Payless ShoeSource
01.2010 - 01.2014
S.M.A.R.T Entrepreneurship Program -
OPM Institute, Inc.
Associate of Applied Science - License Chemical Dependency Counselor
Eastfield College