ELIZABETH COSSA GALLAGHER

• Lead 5 client teams in creating and and delivering a supportive people strategy that aligns with the goals of the business
• Advise clients on Human Resources Strategy, HR and business alignment and organizational transformation
• Coach executives and team leads towards creating thriving teams and a productive and profitable work environment
• Conduct check-ins with client leaders and teams to assess workplace health and personnel engagement

• Directed strategies towards scaling a start-up of 10 employees and multiple vendors including company transformation and financial guidance to support company growth goals
• Held key meetings with multiple seed investors and partners
• Improved employee engagement levels by fostering a positive work environment through effective leadership practices
• Hired and onboarded a skilled start-up team, aligned with the mission of the project
• Led organizational conflict management strategies for the company
• Recognized for the successful implementation and execution of the Human Resources infrastructure and its operations for this client start-up

• Led the generation of a pivotal 28% increase in referring provider partnerships and new patient populations over the course of 3 years
• Built strong rapport with key care teams within target organizations through consistent follow-ups and personalized communication
• Directed build and design of website
• Managed all brand efforts, including logo, design, and visual assets across the organization.

• Positioned Inova Heart & Vascular as a knowledge partner in the industry using the following strategies:
• Architected an innovative educational strategy for Inova Heart and Vascular Institute in collaboration with the Medical Director of Education
• Created the infrastructure for new training offerings for physicians and business executives
• Directed all aspects of multiple local 500 attendee cardiology symposia and other related events and celebrations, including contract negotiations
• Worked with 25 industry partners to single-handedly secure event funding
• Assisted in recruiting, hiring and training of team members
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

• Cultivated and strengthened lasting industry relationships using strong issue resolution and dynamic communication skills
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations
• Led teams in strategically designing client visions for education and insurance-focused clients
• Created and executed industry-specific content marketing strategies, driving value to client
• Negotiated and managed budget and contracts on behalf of multiple clients
• Built brand exposure through lead nurturing via e-marketing, live networking.

• Recruited, built and trained the launch team for this new concept
• Created and directed staff training sessions to connect and inspire teams and align staff with company mission
• Managed relationships between general contractor, designer, PR firm and the restaurant
• Conducted pre-shift meetings to ensure brand consistency and organizational efficiency
• Oversaw teams to ensure food safety compliance
• Negotiated vendor contracts.

• Account Lead and project manager for all aspects of an extensive multi-million dollar contract inspired by The Dannon Company [The Yogurt Culture Company]
• Directed operations, hiring of teams and retention, brand management, site design and construction; proved instrumental in building the business from the ground-up and achieving client vision
• Reviewed business finances and back-end administrative procedures
• Trained new employees in operational procedures and modeled duties for front and back house positions
• Served as interim General Manager of the brand during which time the project was awarded the highest grade upon inspection from the NYC Department of Health.

• Developed effective marketing strategies, brand initiatives for $10M NYC group
• Single-handedly generated $100K in event sales in first three months of first outdoor concept
• Launched and operated six new restaurant locations
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Cultivated interpersonal skills by building positive relationships with others

• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery
• Directed private event logistics, delegated vision and delivery to the private events team
• Successfully managed large orders for corporate events or private parties while maintaining excellent customer service standards
• Managed wine inventory for restaurant and retail business
• Assisted with payroll management
• Cultivated wine and food vendor relationships

· Contributed to the building of a global start-up wine distribution company, recruited and sold to 50+ retail and restaurant clients

· Organized and conducted wine tasting events to generate interest in new products and drive sales

· Supervised set up of banquet food stations and coordinated service to multiple dining areas

· Assisted in developing marketing materials such as newsletters and social media posts to promote store events and new wine arrivals

· Enhanced our distributor's reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest