Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Covley

West Seneca,NY

Summary

Experienced Stylist with 15 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use tools and products to achieve desired outcomes.

Overview

14
14
years of professional experience

Work History

Hairstylist

Supercuts
03.2010 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Educated customers on products to maximize benefits.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Answered phone calls and emails to schedule client appointments.

Mental Health Counseling Intern

Kids Escaping Drugs
05.2022 - 10.2022
  • Supported clients in overcoming personal challenges by employing evidence-based therapeutic techniques.
  • Participated in case conferences, actively contributing ideas for effective treatment planning based on assessment data findings.
  • Facilitated group therapy sessions, fostering a supportive environment for shared learning and growth.
  • Utilized motivational interviewing techniques to help clients set achievable goals and take steps towards positive change.
  • Maintained timely and accurate documentation, ensuring compliance with ethical guidelines and best practices in mental health counseling.
  • Increased client engagement through skillful application of active listening and communication techniques.
  • Continuously expanded professional knowledge through participation in workshops, conferences, and ongoing training opportunities.
  • Maintained client confidentiality in all communications, adhering to ethical guidelines and protecting the privacy of sensitive information.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Hairstylist

Bangs
10.2015 - 02.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

Associate of Science - Mental Health Counseling

Erie Community College
Buffalo, NY
06.2023

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Customer Service
  • Efficient Data Entry
  • Detail-orientated
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • NY State Licensed Cosmetologist
  • Customer Education

Timeline

Mental Health Counseling Intern

Kids Escaping Drugs
05.2022 - 10.2022

Hairstylist

Bangs
10.2015 - 02.2017

Hairstylist

Supercuts
03.2010 - Current

Associate of Science - Mental Health Counseling

Erie Community College

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Elizabeth Covley