Elizabeth Cowdell
Bristol,CT
Summary
Enterprising Owner/ Operator successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving clients and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner / Operator
Creative Concepts Kitchen & Bath Design
01.2018 - Current
- Operated a full-service residential design/build firm specializing in kitchens, baths, and custom interior spaces
- Managed all phases of project lifecycle: client consultations, space planning, materials selection, cost estimating, subcontractor scheduling, and final installation
- Handled direct sales of design services and materials, consistently exceeding revenue goals through referrals and repeat clients
- Created detailed proposals, contracts, and project timelines while maintaining transparent communication with clients
- Led vendor negotiations and coordinated deliveries to ensure timely, on-budget project execution
- Maintained expertise in interior design trends, cabinetry, fixtures, and building codes to guide clients in making informed decisions
- Developed and managed business marketing, bookkeeping, and customer service processes
General Manager
AZ Roofing
01.2020 - 01.2022
- Managed daily operations including staff supervision, scheduling, and project oversight
- Coordinated roofing projects from contract to completion, ensuring quality workmanship and client satisfaction
- Led sales efforts, conducting client consultations, estimates, and contract negotiations
- Maintained budgeting and cost controls to maximize profitability
- Oversaw vendor relationships, equipment maintenance, and ensured safety compliance
- Implemented process improvements to enhance efficiency and reduce costs
Market Representative
Cambria
01.2015 - 01.2018
- Developed and maintained strong, mutually beneficial relationships with fabricators, installers, kitchen and bath dealers, interior designers, builders, remodelers, and architects within assigned territory
- Actively participated in industry associations (e.g., NKBA, IIDA) to network and drive sales growth
- Executed targeted sales calls and territory sales plans, maximizing market development and revenue
- Managed customer data and project information using Salesforce and Commercial Nerve Center tools to ensure accuracy and up-to-date records
- Delivered expert product presentations and education to business partners, architects, and designers to communicate brand value and product differentiators
- Promoted Cambria’s brand and products across social media platforms and at industry events, maintaining a professional market presence
- Collaborated with other Market Representatives on active projects to support overall business goals
- Provided product samples and updated product libraries with current designs and marketing materials
- Traveled extensively within territory to build relationships, attend customer meetings, and represent Cambria at sponsored events
- Managed expense reporting and ensured timely reimbursement submissions
Inside Sales / Customer Service Manager
Thornton and Company
01.2005 - 01.2015
- Managed inside sales operations and customer service functions to support company sales goals
- Coordinated with customers to process orders, resolve inquiries, and ensure satisfaction
- Collaborated with sales team to streamline communication and improve order accuracy
- Maintained customer databases and sales records, ensuring timely and accurate information flow
- Supported vendor and supplier communication to facilitate product availability and delivery
- Trained and supervised customer service representatives
Education
Bachelor of Science -
Central Connecticut State University
New Britain, CT01-2007
Skills
- Sales negotiation
- Financial planning
- Business operations management
- Client relationship management
Certification
- Licensed Realtor 2010-Present
Timeline
General Manager
AZ Roofing
01.2020 - 01.2022
Owner / Operator
Creative Concepts Kitchen & Bath Design
01.2018 - Current
Market Representative
Cambria
01.2015 - 01.2018
Inside Sales / Customer Service Manager
Thornton and Company
01.2005 - 01.2015
Bachelor of Science -
Central Connecticut State University
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