Elizabeth Craven
Racine,WI
Summary
Focused retail store management professional versed in all aspects of running specialty and big box stores, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Overview
21
21
years of professional experience
Work History
Store Manager
Cracker Barrel
Kenosha, WI
09.2017 - Current
- Created attractive store displays to generate customer interest and boost sales.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Updated store pricing, signage and merchandising based on current promotions.
- Supported Restaurant Management in managing daily store functions.
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Interviewed, hired, supervised and trained several employees and instituted mentoring program to develop skills, leadership and employee excellence.
Customer Service Escalation Specialist
Tripadvisor Inc.
Las Vegas, NV
01.2016 - 06.2017
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Enhanced customer satisfaction ratings, researching travel options, presenting best deals and resolving issues efficiently.
Store Manager
City Life Boutique
Las Vegas, NV
04.2014 - 01.2016
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Addressed customer inquiries and resolved complaints.
- Interviewed, hired, supervised and trained several employees and instituted mentoring program to develop skills, leadership and employee excellence.
Store Manager
Crocs
Las Vegas, NV
01.2012 - 03.2014
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Built loyal customer base by delivering excellent service and stocking in-demand products, including new items and available sizes and colors.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Assistant Store Manager
Big Lots
Las Vegas, NV
04.2011 - 12.2012
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Coached and developed store associates through formal and informal interactions.
Assistant Store Manager
Walmart
Las Vegas, NV
03.2008 - 04.2011
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Maintained organized store, responded to customer complaints and answered questions quickly.
Assistant Store Manager
Gap
Las Vegas, NV
06.2006 - 03.2008
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Education
High School Diploma -
Huntington High High School
Huntington WVSkills
Process improvementsundefined
Timeline
Store Manager
Cracker Barrel
09.2017 - Current
Customer Service Escalation Specialist
Tripadvisor Inc.
01.2016 - 06.2017
Store Manager
City Life Boutique
04.2014 - 01.2016
Store Manager
Crocs
01.2012 - 03.2014
Assistant Store Manager
Big Lots
04.2011 - 12.2012
Assistant Store Manager
Walmart
03.2008 - 04.2011
Assistant Store Manager
Gap
06.2006 - 03.2008
High School Diploma -
Huntington High High School
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