Elizabeth Cregg
Muskegon,MI
Summary
Highly motivated and organized individual with a passionate approach and determination to succeed. Excellent communication and interpersonal skills, working well in a team environment and forging productive and effective working relationships with people at all levels. Strong work ethic, constantly seeking opportunities to learn new skills and thrive in challenging situations. Strives for excellence and brings transferable skills along with a proactive, positive, and loyal attitude towards work.
Overview
10
10
years of professional experience
Work History
Insurance Specialist
Muskegon Surgery Center
06.2020 - 11.2024
- Verify all patient insurance coverage and benefits, including deductible balances and co-pay obligations
- Prepare and process all initial and secondary insurance payment estimates according to surgery scheduled by physician's office
- Receive and respond appropriately to patient inquiries concerning payment obligations
- Calculate estimates of patient financial responsibility using insurance information and scheduled surgery
- Coordinate payment with patient/guarantor prior to surgery day
- Actively and persistently seek agreement with patient prior to surgery
- Develop payment plan options with patient according to MSC policies, record and monitor payment plans for follow-up, and work with management when exceptions to policy are necessary
- Process credit applications when part of payment plan
- Maintain and post patient payment plan Ensure that all appropriate documentation is entered into Center's computer system(s)
- Participate in Center's Quality Improvement Program activities including identification of opportunities for cost reduction and efficiencies
- Attend all center meetings and appropriate educational opportunities
- Ensure all work is compliant with all MSC, HIPAA, Medicare, and Coding policies/guidelines
- Work positively and professionally with all outside third party payors, vendors, patients, physician offices, and others to portray MSC positively
- Perform other duties as assigned
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Treatment Coordinator
Smile Dental Partner
07.2019 - 06.2020
- Discuss financial matters with confidence
- Create simplicity out of detailed information
- Communicate effectively
- Insurance verification
- Prioritize among interruptions
- Work with high technology
- Deliver exceptional experience
- Researched billing issues, scheduled appointments and verified insurance coverage.
Counter Sales
Kendall Electric
03.2018 - 07.2019
- Responsible for sales, warehouse operations and required administrative task
- Assembles merchandise for receiving, storage, handling and shipping control
- Assist walk-in counter customers, maintain warehouse environment and handle routine paperwork
- Manage all inventory quantities, quality, turns, customer specific holding requirements, and any other inventory control requirements
- Inspect inventory control records, assures compliance
- Answered sales phone calls and set appointments for customers.
- Met customer needs through solution-oriented sales strategies.
In Home Sales Coordinator
Lowe's
03.2015 - 03.2018
- Preform duties that include scheduling in home appointments, assist in selling projects for installation on exterior and interior of home
- Coordinate timeline for production of products and scheduling of contractors arrival, obtaining any permits needed for job, and any other day to day customer service needs of business
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High school diploma -
Reeths-Puffer High School
Muskegon, MI06-1997
Skills
- Administrative Assistant
- Receptionist
- Billing
- Microsoft Outlook
- Microsoft Word
- Insurance Verification
- HIPAA
- Medical Records
- Account management expertise
- Reporting skills
- Regulatory compliance
- Reporting
Personal Information
Authorized To Work: US
Timeline
Insurance Specialist
Muskegon Surgery Center
06.2020 - 11.2024
Treatment Coordinator
Smile Dental Partner
07.2019 - 06.2020
Counter Sales
Kendall Electric
03.2018 - 07.2019
In Home Sales Coordinator
Lowe's
03.2015 - 03.2018
High school diploma -
Reeths-Puffer High School
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