Elizabeth Cressman
Hellertown
Summary
Dynamic and motivated professional with experience at C.F. Martin & Co. and Olive Garden. Proven ability in time management and organizational skills, enhancing efficiency and customer satisfaction. Recognized for reducing order processing times and cultivating strong customer relationships. Fast learner committed to achieving team goals and maintaining high standards.
Overview
21
21
years of professional experience
Work History
Warehouse Worker
C.F. Martin & Co.
03.2015 - Current
- Operated forklifts and pallet jacks to transport materials safely within warehouse.
- Received and inspected incoming shipments for accuracy and damage.
- Maintained inventory accuracy through regular cycle counts and adjustments.
- Packaged products efficiently for shipment, ensuring proper labeling and documentation.
- Organized storage areas to optimize space utilization and improve retrieval times.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Server/Bartender
Olive Garden
03.2005 - 03.2015
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in food preparation, maintaining high standards of cleanliness and hygiene.
- Managed table assignments efficiently to optimize seating and service flow.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Handled cash transactions accurately, balancing registers at shift end.
- Trained new team members on service protocols and menu knowledge.
- Resolved guest complaints swiftly, enhancing overall dining experience.
- Maintained knowledge of menu items, including specials and promotions, to effectively upsell products.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Northampton Community College
Bethlehem, PASkills
Time management
Timeline
Warehouse Worker
C.F. Martin & Co.
03.2015 - Current
Server/Bartender
Olive Garden
03.2005 - 03.2015
No Degree -
Northampton Community College