Elizabeth Crowe
Palm Coast,FL
Summary
Highly accomplished healthcare professional and U.S. Army Veteran with more than 20 years of comprehensive medical and administrative experience. Progressive and proven expertise interacting and collaborating with comprehensive levels of personnel, complex organizations, and leadership with demonstrated and measurable impact implementing innovative strategies. Possess knowledge in policy analysis and implementation, project management, and administrative oversight coupled with effective communication with key stakeholders across multidimensional environments. Now poised to leverage extensive human resources support and administrative experience, along with education and training for impactful benefit to organizations seeking results-driven human resources support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR STAR Program Trainee
VHA Servicing Human Resources Office
05.2023 - 01.2024
- Classification-drafting positions evaluation for review by supervisor or higher-graded HR Specialist
- Pay-advising-assists with providing management with current compensation flexibility options to help recruit, manage, and retain employees
- Staffing-participate in recruiting, examining, selecting and placing employees
- Benefits-providing guidance and consultation, regarding simple retirement, insurance, health benefits and injury compensation issues
- Employee Development-participates in planning, administering, or evaluating programs designed to develop employees and manage learning in the organization
- Performance Management-assisting managers and supervisors in establishing, maintaining and monitoring effective performance management programs to plan, monitor, develop, rate, and reward employee performance
- Employee Relations- provides basic advice and assistance to employees and managers in simple matters related to conduct, performance, attendance and dispute resolution.
Aviation Safety Assistant
Federal Aviation Administration
01.2023 - 03.2023
- Processes FAA issued airman certificates such as an FAA designated representative, mechanics, repairmen, flight engineers, and pilots
- Interviews applicants to determine qualifications for non-complex certificates
- Processes FAA authorizations such as inspection authorization, aircrew program designee, aerobatic competency, etc
- Processes FAA issues operator and air agency certificates such as air carrier, repair stations, and approved schools
- Examines applications and supporting documents for completeness, consistency of information, and assures correction, if required
- Responsible for notifying staff when changes to directives relating to accidents, incidents, enforcement processing, and airmen/operator certification are implemented to ensure the latest information is available to everyone
- Responsible for processing temporary airman certification files for certificates issued by designated examiners
- Examines applications and supporting documents for completeness consistency of information, and fulfillment of Federal Aviation Regulations (FAR) requirements
- Assures correction, if required
- Monitors and tracks returned files
- Supports the Designated Written Test Examiner (DWTE) program by assisting with the orientation and training of new examiners, assisting with the required annual and periodic training as necessary
- Has responsibility for security, accountability and destruction of question selection sheets, sorting, assembling and furnishing written test examiners with test materials, and following up to ensure corrective action is taken if necessary
- Conducts FAA written examinations by assembling and distributing test materials and by preparing necessary supporting documentation
- Monitors written test examinations
- Researches appropriate handbooks, collects information, organizes material pertinent to meetings and training sessions such as pre-certification, examiner renewal, inspector authorization, and flight examiner and written test examiner indoctrination
- Conducts written test examiner training sessions when necessary
- Assists with interpreting and implementing newly modified agency directives relating to accident, incident, enforcement processing, and airmen/operator certification file processing
- Determines necessary action and notification to assure staff is aware of latest changes
- Answers inquiries from and advises organization personnel regarding the preparation of technical work.
Customer Service Representative
Small Business Administration
10.2022 - 12.2022
- Pre-Screening various applications and submissions by disaster survivors for accuracy and completeness of initial supporting documentation
- Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors
- Editing and creating office documents and correspondence using office automation software, i.e
- Graphics, databases, spreadsheets, and word processing
- Scheduling applicant appointments, communicating directly with applicants and their representatives
- Explaining loan closing documents to borrowers and assisting in closing approved disaster loans
- Using computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information
- Performing some financial computations/analyses to determine applicants' ability to repay loans
- Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity
- Producing highly sensitive and secure documents
- Process electronic or paper applications using available electronic systems to verify numerous established data points
- Identifying incoming applications that require expedited services or waivers and channel those through the correct work process
- Overseeing operations at multiple locations within a disaster area as an Officer in Charge or as a team lead in a disaster recovery center
- Using computer programs such as MS Word, Outlook, and Internet Explorer, and Responding to a variety of business related customer inquiries and providing program information to the public; Managing individual cases files, accounting for the movement of files, to other locations, conducting audits of files and acting as a records’ liaison with other agencies.
Training Technician
U.S. Air Force
12.2020 - 10.2021
- As Training Technician, serve as organizational point of contact for inquiries concerning student management data and as principal office assistant performing a myriad of clerical and administrative duties, to include registrar focal point duties and performing office automation
- Receives visitors and telephone calls
- Directly assists the commander/registrar in the management of all administrative support program functions
- Provides advice and guidance to staff in the organization on administrative, clerical, and procedural requirements
- Collaborates with staff members to develop appropriate responses to action items and correspondence
- Performs other clerical and administrative work in support of the squadron/organization
- Establish, maintain, and manage multiple training database systems, to include the Technical Training Management System (TTMS), Military Modernization Personnel Data System (MILMOD), Training Planning System (TPS), and the 37 TRG (Training Group) spreadsheet
- Serves as primary unit liaison to the squadron and registrar offices
- Receives incoming correspondence and screens the material prior to distribution
- Performs duties resetting PIN numbers and unblocking CAC - Common Access Cards, for computer access.
Human Resources Clerk
2020 Census
02.2020 - 10.2020
- Respond to applicant inquiries, schedule and communicate applicant training dates, assisted with recruiting personnel
- Scheduling interviews
- Maintain employee records (e.g
- Vacation and sick leaves)
- Submit candidates for pre-employment (security/drug test/physical)
- Conduct In-Processing of new hires
- Provide recruitment and placement administrative support
- Pre-screening various applications and submissions for accuracy and completeness of initial supporting documentation
- Conduct recruitment for lower-grade positions
- Scheduling applicant appointments, communicating directly with applicants and their representatives
- Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity
- Producing highly sensitive and secure documents
- Utilize office automation equipment to perform administrative duties
- Editing and creating office documents and correspondence using office automation software, i.e
- Graphics, databases, spreadsheets, and word processing
- Prepare monthly compensation and attendance spreadsheets
- Screen resumes and job applications
- Update internal databases with new hires’ data (e.g
- Contact details and bank accounts)
- Distribute physical and digital training material
- Store, copy and scan company policies
- Address employees’ queries
- Respond to applicant inquiries
- Prepare and present ad-hoc reports (e.g
- On expenses)
- Knowledge of employment and labor laws
- Fingerprinting applicants
- Unlocking and resetting PIN numbers
- Unblocking PIV – Personal Identity Verification Cards, for computer access
- Coordinated IT Help Desk requirements for computers, laptops, and iPhones and provided general administrative support to more than 200 staff
- Develop a recruiting plan and design a selection process for recruiting, interviewing, and selecting candidates for employment for jobs within the census bureau.
Medical Records Technician
Brooke Army Medical Center
04.2012 - 05.2014
- As Medical Records Technician with Brooke Army Medical Center, applied laws, rules, regulations, and exclusions governing confidentiality of medical record management, to include Privacy Act and Freedom of Information Act governing release of records
- Provided medical record support to approximately 200 customers across the Medical Burn Center and the Institute of Surgical Research and evaluated the adequacy of completed authorization forms
- Recognize, analyze, and effectively address ethical, legal, and safety challenges faced in the workplace
- Conduct needs assessments and design a training program for current employees on a specific topic related to organizational goals
- Customer Request Processing & Database Tracking: Screened and processed requests for information to determine urgency and evaluated validity of each request while ensuring proper authorization prior to release
- Ensured the most urgent requests were completed and presented in accordance with established priority protocols
- Assess and develop methods designed to prevent employer liability and labor relation issues (anti-discrimination statutes, employee and labor relations, union, and non-union environment issues)
- Input all requests into the database tracking systems
- Directed to proper facility for release of information and referred difficult cases to leadership, as appropriate
- Assist professional staff with all administrative functions
- Information Management & Stakeholder Communication: Greet visitors and assist with determining the nature of business and associated requests to determine whether information can be released
- Provided forms, as requested, assisted with completion, and handled completed forms, as required
- Process administrative issues
- Communicated with patients and other stakeholders to resolve discrepancies, address errors, and reconstruct questionable transactions
- Job analysis - Develop recruiting plan and a selection process - Conduct needs assessments and design a training program - Assess benefits - Prevention of employer liability and labor relation issues - Effectively address ethical, legal, and safety challenges
- Records Research & Customer Response Processing: Researched records and/or files to compose appropriate responses, to include electronic searches to retrieve and summarize difficult-to-locate data
- Processed Social Security requests for health information using proprietary software and applications and processed routine information releases for the Department of Veterans Affairs and other federal agencies, as requested, within established standards
- Compiled data while controlling release of medical information in accordance with applicable standards.
Education
Master’s Degree - Human Resources Management
National University
San Diego, CA01.2023
Bachelor’s Degree - Health Care Administration
New England College
09.2016
Associate Degree - Arts and Sciences
Pierce College
09.1989
Academy for Massage Therapy
05.2013
Penn Foster Career School
06.2021
Skills
- Human Resources
- Customer Service
- Administrative Coordination
- Complex Organizational Interface
- Collaborative Communication
- Personnel Training & Professional Development
- Transformational Leadership
- Collaborative Decision Making
- Interpersonal Interaction
- Multidisciplinary Partnership
- Program Versatility
- Job analysis
- Develop recruiting plan and a selection process
- Conduct needs assessments and design a training program
- Assess benefits
- Prevention of employer liability and labor relation issues
- Effectively address ethical, legal, and safety challenges
- Training Program Management
- Policy & Procedure Analysis
- Quality Assurance
Certification
- CPR Certified, 01/2020
- CPR Instructor Certified, 01/2020
- Naturopathic Medicine, Southwest College of Naturopathic Medicine (SCNM), Tempe, AZ, 2018
Affiliations
Society for Human Resource Management (SHRM)
Veteran
True
Highestfederalrank
GS-1101-09, 2022
Security Clearance
Secret
Jobapplication
Human Resources
Specificskills
- Word-processing automation software
- Data-entry
- Tactful communication
- Organizational skills
- Prioritization
- Compliance
- Medical record management
- Training program design
- Ethical and legal compliance
- Research
- Database management
- Customer support
References
- Traci O’Leary, Aviation Inspector Frontline Manager, Federal Aviation Administration, 777 South Aviation Blvd. Ste 150, El Segundo, CA, 90245, 424-405-7842, traci.o'leary@faa.gov
- Edward Mims, Team Leader, Small Business Administration, 15290 Bass Road, Fort Myers, FL, 33919, 478-973-8325, edward.mims@sba.gov
- Margie (Margarita) Escalera, Supervisor, 2020 Census, 210-806-8851, 210-414-0459, 210-818-8032, Margarita.moreno.escalera@2020census.gov
- Ray Gutierrez, Training Support Flt Chief, USAF AETC 341 TRS/DOR, 341st Training Squadron, JBSA Lackland, TX, 78236, 210-671-8309, ray.gutierrez@us.af.mil
- Janice McMillan, Human Resource Specialist, 910-964-7361, janice.mcmillan@us.af.mil
- Melissa Blue, Business Owner, 210-442-7987, btrue2blue@yahoo.com
Timeline
HR STAR Program Trainee
VHA Servicing Human Resources Office
05.2023 - 01.2024
Aviation Safety Assistant
Federal Aviation Administration
01.2023 - 03.2023
Customer Service Representative
Small Business Administration
10.2022 - 12.2022
Training Technician
U.S. Air Force
12.2020 - 10.2021
Human Resources Clerk
2020 Census
02.2020 - 10.2020
Medical Records Technician
Brooke Army Medical Center
04.2012 - 05.2014
Master’s Degree - Human Resources Management
National University
Bachelor’s Degree - Health Care Administration
New England College
Associate Degree - Arts and Sciences
Pierce College
Academy for Massage Therapy
Penn Foster Career School
- CPR Certified, 01/2020
- CPR Instructor Certified, 01/2020
- Naturopathic Medicine, Southwest College of Naturopathic Medicine (SCNM), Tempe, AZ, 2018
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