Elizabeth Crum
Bloomingdale,NJ
Summary
Adept at enhancing pharmacy operations, I significantly improved efficiency and patient satisfaction by implementing innovative inventory systems and optimizing workflows. My expertise in medication dispensing and exceptional communication skills have been pivotal in coaching teams and elevating service standards, demonstrating a solid blend of technical and interpersonal abilities. Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in Immunizations and Customer
service. Bringing successful career history comprising more than 10+ years.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
01.2007 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Pharmacy Technician
CVS Pharmacy
10.2003 - 01.2007
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
High School Diploma -
West Milford High School
West Milford06.1978
Skills
- Medication Dispensing
- Pharmaceutical knowledge
- Workflow Optimization
- Insurance Billing
- Staff Training
- Drug Inventory Management
- Excellent Communication
- Employee Work Scheduling
- HIPAA Guidelines
- Employee Recruitment and Hiring
- Immunizations
- Pharmacy operations
- Multitasking
Accomplishments
- Supervised team of 5 staff members.
Certification
- Certified Pharmacy Technician (CPHT) Pharmacy Technician Certification Board (PTCB) 5/2005 to present
- CPR/AED Certified through American Pharmacist Assocation 9/2024 to 9/2026
Languages
English
Full Professional
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
01.2007 - Current
Pharmacy Technician
CVS Pharmacy
10.2003 - 01.2007
- Certified Pharmacy Technician (CPHT) Pharmacy Technician Certification Board (PTCB) 5/2005 to present
- CPR/AED Certified through American Pharmacist Assocation 9/2024 to 9/2026
High School Diploma -
West Milford High School
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