Elizabeth C. Smith
Saint Albans
Summary
Dynamic self motivated individual with 15 years plus of leadership , sales and service experience. Adaptable leader with the ability to work independently and develop opportunities that further the organization’s goals.
Overview
28
28
years of professional experience
Work History
Team Lead
Walmart
12.2019 - Current
- Oversee specific departments, managing associates, ensuring customer service, and meet all operational goals
- Exceed performance standards through focusing on delivery channels such as excellent customer service and achieving great performance metrics. Built good relationships with co-workers and management.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained employees and lead new projects
Senior Arbitrator/Office Manager
U.D.S Inc. / Lesley Benjamin Law Firm
06.2010 - 11.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided sales and service to a client base of 3,000 plus
- Arbitrate and settle debts with a portfolio of over 3 million dollars
- Verified that all client setups were within compliance
- Interviewed new hires and facilitated employee performances
- Ensured debts brought into the program were compliant and calculated at the proper percentages.
Bank Manager
Atlantic Bank Of New York/NYCB
08.1996 - 08.2008
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
Associate of Arts - English
Portland State University
Portland, OR06.1987
O Levels A Levels - English/French
College Belinge D'application
Cameroon, West Africa 03.1985
Skills
- Customer Service
- Sales and Retention
- Debt Arbitration
- Complaint resolution
- Product Management
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
- Goal Setting
- Mentoring
Timeline
Team Lead
Walmart
12.2019 - Current
Senior Arbitrator/Office Manager
U.D.S Inc. / Lesley Benjamin Law Firm
06.2010 - 11.2019
Bank Manager
Atlantic Bank Of New York/NYCB
08.1996 - 08.2008
Associate of Arts - English
Portland State University
O Levels A Levels - English/French
College Belinge D'application
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