Elizabeth Cuadros
South Haven
Summary
Dedicated office management professional knowledgeable about business operations and best practices. Excellent reporting, record keeping and relationship-building abilities. Well organized, proactive and adaptable to dynamic conditions. Hardworking with proficiency in Peachtree and Quick-books. Personable and professional communicator with fluency in Spanish.
Overview
11
11
years of professional experience
Work History
Operations Manager
M.A.A.C. PropertyServices
07.2019 - 09.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Met deadline by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve services.
Branch Office Administrator
Exterior Site Services
09.2014 - 06.2019
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Maintained office supplies and equipment to support team productivity.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Managed costs and billing, resolved financial discrepancies effectively through organizational management of account information using Peachtree Software.
- Answered central telephone system and directed calls accordingly.
Receptionist
Holland Hospital
03.2013 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained building security by monitoring logbook and issuing visitors badges.
Office Manager
Blue Star Glass
07.2009 - 02.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Prepared vendor invoices and processed incoming payment.
- Completed weekly payroll for employees.
- Tracked and recorded team expenses, reconciled accounts to maintain accurate compliant financial records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Basic Studies
Lake Michigan College
Benton Harbor, MIHigh School Diploma -
Covert High School
Covert, MI06.2009
Skills
Problem-Solving
Team Leadership
Operations Management
Bilingual office professional dedicate to provide excellent customer service
Schedule Management
Timeline
Operations Manager
M.A.A.C. PropertyServices
07.2019 - 09.2020
Branch Office Administrator
Exterior Site Services
09.2014 - 06.2019
Receptionist
Holland Hospital
03.2013 - 09.2014
Office Manager
Blue Star Glass
07.2009 - 02.2014
No Degree - Basic Studies
Lake Michigan College
High School Diploma -
Covert High School
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