Elizabeth Culver
Boynton Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
DTPV LLC DogBeach: A Dogtown Resort
08.2021 - 03.2024
- Launched this new business as a 2nd location for Dogtown
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of 40+ employees, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve efficiency, and maintain compliance with industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
Frozen Drinks LLC
06.2018 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting frozen drinks and cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Front Desk Receptionist
DTM Partners Dogtown
02.2015 - 08.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- 2015 - 2017 Front Desk Receptionist
- 2017 - 2018 Front Desk Team Lead
- 2018 - 2021 General Manager
Merchandising Inventory Manager
PetSmart
01.2013 - 03.2017
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Analyzed inventory data to identify and address stock discrepancies.
- Forklift Certified
- Accredited Dog Trainer through PetSmart training program
- Key Holder - responsible for opening and closing the store and managing safe deposits.
Education
Bachelor of Arts - Geography
Florida Atlantic University
Boca Raton, FL12.2012
High School Diploma -
Treasure Coast High School
05.2008
Skills
- Customer Retention
- Employee Scheduling
- Labor Cost Controls
- Customer Relationship Management
- Quality Management
- Staff Supervision
- Staff training/development
- Team Player
- Time Management
Certification
- Forklift Certified - PetSmart
- Dog Training Certified - PetSmart
Timeline
General Manager
DTPV LLC DogBeach: A Dogtown Resort
08.2021 - 03.2024
Bartender
Frozen Drinks LLC
06.2018 - 12.2023
Front Desk Receptionist
DTM Partners Dogtown
02.2015 - 08.2021
Merchandising Inventory Manager
PetSmart
01.2013 - 03.2017
Bachelor of Arts - Geography
Florida Atlantic University
High School Diploma -
Treasure Coast High School
- Forklift Certified - PetSmart
- Dog Training Certified - PetSmart
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