Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Elizabeth Cunningham

Elizabeth Cunningham

Director of Wholesale
Louisville,Kentucky

Summary

Accomplished candidate who is driven to succeed in specialty retail environments who has multiple years of experience in running all aspects of a retail/wholesale location. Focused on customer satisfaction, growing sales volume, and building confident, effective teams with a track record of success, achieved through a hands-on approach to the every day operations of the department. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented manager with distinguished experience in Specialty Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

18
18
years of professional experience

Work History

Director of Wholesale

Avail Vapor/Vape Like A Sir
06.2018 - 12.2022
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Organized promotional events and interacted with community to increase sales volume.
  • Drove sales by developing multi-million dollar contract sales.
  • Implemented systems and procedures to increase sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.

Experience Owner/Operator

Two Guys Tire and Auto
01.2017 - 12.2021
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Trained and motivated employees to perform daily business functions.
  • Served as principal stakeholder over organization's complete operations.
  • Prepared annual budgets with controls to prevent overages.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Provided on-the-job training to newly hired workers and team members.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Worked outside in all weather conditions.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Kept accurate records of defective units or products.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.

Store Manager/Regional Trainer

Maxx Electronic Cigarettes
01.2011 - 01.2017
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Dialysis Nurse

Jewish Hospital
01.2009 - 01.2010
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Recorded details regarding therapies to keep patient charts updated.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Educated family members and caregivers on patient care instructions.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Dialysis Nurse

Fresenius
01.2007 - 01.2009
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Recorded details regarding therapies to keep patient charts updated.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Educated family members and caregivers on patient care instructions.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Analyzed emergency situations and took prompt action to save lives.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Education

Associate of Science - Dialysis Technology

Ivy Tech Community College of Indiana
Indianapolis, IN
01.2008

Associates - Criminal Justice

ITT Tech
2004

High School Diploma - undefined

Male High School
1996

Skills

  • Customer Service
  • Analytical Thinking
  • Teamwork and Collaboration
  • Continuous Improvements
  • Issue Resolution
  • Operational Management
  • Attention to Detail
  • Effective Communication

Timeline

Director of Wholesale

Avail Vapor/Vape Like A Sir
06.2018 - 12.2022

Experience Owner/Operator

Two Guys Tire and Auto
01.2017 - 12.2021

Store Manager/Regional Trainer

Maxx Electronic Cigarettes
01.2011 - 01.2017

Dialysis Nurse

Jewish Hospital
01.2009 - 01.2010

Dialysis Nurse

Fresenius
01.2007 - 01.2009

Associate of Science - Dialysis Technology

Ivy Tech Community College of Indiana

Associates - Criminal Justice

ITT Tech

High School Diploma - undefined

Male High School
Elizabeth CunninghamDirector of Wholesale