Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Elizabeth Curtis

Spring,TX

Summary

Accomplished Bi-lingual HR Coordinator with a proven track record at The Home Depot Inc, enhancing workforce diversity and launching impactful wellness plans. Skilled in onboarding coordination and fluent in English/Spanish, I excel in fostering employee relations and developing training programs. Recognized for exceptional communication abilities and strategic project management, contributing to significant operational improvements.

Overview

21
21
years of professional experience

Work History

Bi-lingual HR Coordinator - Installation Coord.

The Home Depot Inc
Houston, TX
10.2018 - 08.2023
  • Provided administrative support for HR projects and initiatives.
  • Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Developed employee orientation and training programs for new hires.
  • Maintained employee files in compliance with applicable legal requirements.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Organized marketing events, including trade shows and product launches.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Organized employee directories and updated individual contact information.
  • Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Conducted exit interviews, providing insights for organizational improvements.
  • Assisted in negotiating contracts with external vendors and service providers.
  • Researched industry trends to inform compensation and performance strategies.
  • Assisted with compensation benchmarking and job classification reviews.
  • Managed recruitment process, from posting job listings to scheduling interviews with candidates.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Analyzed employee surveys to identify areas needing improvement in the workplace.
  • Initialized background checks for potential new hires.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted in employee recruitment, hiring and interview processes.
  • Selected and interviewed candidates for all available positions.
  • Conducted background checks for potential candidates.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Handled employee discipline and termination to address policy infractions.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Coordinated responses to unemployment claims and participated in hearings as necessary.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided guidance on policies and procedures to employees and managers.

Project Administrative Assistant

Fisk Electric
Las Vegas, NV
06.2009 - 05.2013
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Monitored changes in scope or objectives of each assigned project and reported them accordingly to management team.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Ensured compliance with industry standards when carrying out tasks related to projects.
  • Prepared weekly reports to update project progress and status.
  • Maintained accurate records of all expenses associated with the projects such as travel costs, labor costs.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Monitored vendor performance in order to assess the effectiveness of agreements.
  • Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
  • Resolved discrepancies between purchase orders and invoices received from vendors.
  • Prepared purchase orders according to specified requirements.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Developed slideshows and other forms of media to present project progress to executive team.
  • Assisted in creating presentations for client meetings using PowerPoint software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Provided technical support where necessary during implementation stages.
  • Acted as a liaison between internal teams and external vendors and clients.
  • Directed customer inquiries to appropriate department personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Implemented quality control measures at every stage of a project's lifecycle.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Followed up with stakeholders regularly throughout the duration of the projects for feedback.
  • Facilitated communication between stakeholders to ensure timely delivery of project deliverables.
  • Drove customer feedback to deliver information to management for corrective action.
  • Resolved any conflicts or issues that may arise during the course of a project's lifecycle.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Created and maintained project schedules to ensure deadlines were met on time.
  • Compiled data from various sources into structured format for further analysis by management team.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.

Bilingual Executive Assistant

Holiday Inn Select Hotel
Farmers Branch, TX
02.2007 - 05.2009
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Monitoring banquet operations daily to ensure efficiency in service delivery and quality standards are met.
  • Preparing monthly financial reports outlining revenue generated from banquets activities versus expenses incurred.
  • Completing post-event evaluations to assess performance levels of staff members during each function.
  • Developing Banquets services in line with the hotel's sales strategy, ensuring maximum profitability.
  • Responded to and resolved guest issues or complaints.
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Coordinated housekeeping staff schedules to ensure rooms were cleaned in a timely fashion.
  • Managed incoming calls from guests seeking accommodations or other services.
  • Compiled reports and presentations in both languages for senior management review.
  • Provided support to the executive team by researching topics related to their areas of responsibility.
  • Prepared invoices and drafted memos for executives.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Interpreted verbal conversations between executives conducted simultaneously in two different tongues.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Scheduled appointments for executives using calendar software programs in both English and Spanish.
  • Participated actively during video conferences with participants around the world who spoke various languages.
  • Assisted with onboarding new employees by ensuring all required documents were translated accurately into both languages.
  • Created spreadsheets to track progress on projects written in both languages.
  • Coordinated international conferences involving speakers who spoke different languages.
  • Organized travel arrangements for executive team members including flights, accommodations, transportation, and visas.
  • Developed training materials for staff members that included instructions written in two languages.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed and tracked expenses to meet company budget requirements.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed household errands and other essential duties.
  • Completed routine maintenance and repair.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Processed invoices from vendors written in either language according to company policy.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Updated website content with current information written bilingually as needed.
  • Developed a filing system for organizing confidential documents in multiple languages.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Researched potential business opportunities abroad requiring knowledge of multiple dialects.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Leveraged word processing software to create proposals, letters and memos.

Bi-lingual Sales/Catering Assistant

Omni Park West Hotel
Irving, TX
01.2003 - 01.2007
  • Coordinated support to facilitate general office operations.
  • Organized and maintained filing systems for documents and records.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted with set up for social events and food deliveries.
  • Entered data into databases accurately and efficiently.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Greeted visitors, clients and guests in a professional manner.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Received and distributed mail, letters and packages.
  • Maintained daily records of room availability and rates.
  • Input and confirmed reservations for guests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Coordinated housekeeping staff schedules to ensure rooms were cleaned in a timely fashion.
  • Provided HR administrative assistance to management team.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Broke down boxes for garbage and recycling.
  • Performed accounting or financial analysis.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

Business Management/Hospitality

North Lake College
Irving, TX
08-2013

High School Diploma -

S.F. Austin High School
1700 Dumble Street
05-1987

Skills

  • Company organization
  • Training development
  • People-oriented
  • Onboarding coordination
  • Exceptional communicator
  • Customer relations
  • FLUENT IN English/Spanish

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Competitive in sports-Awarded several plaques/trophies and earned several trips to compete in nationals tournaments (American PoolPlayers Association)
  • Nominated and awarded 3 years for individual "Safety Award" and participated in the safety committee
  • Entrepreneur small business-rescue organization

Timeline

Bi-lingual HR Coordinator - Installation Coord.

The Home Depot Inc
10.2018 - 08.2023

Project Administrative Assistant

Fisk Electric
06.2009 - 05.2013

Bilingual Executive Assistant

Holiday Inn Select Hotel
02.2007 - 05.2009

Bi-lingual Sales/Catering Assistant

Omni Park West Hotel
01.2003 - 01.2007

Business Management/Hospitality

North Lake College

High School Diploma -

S.F. Austin High School

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Elizabeth Curtis