Elizabeth DAvis
Richmond Dale,OH
Summary
I'm supposed to write a brief summary of myself, I sit here staring at a blank page. I'm not sure what to say about myself besides, I am a working mom trying to find ways to better my childs life. I come from a divorced parent background. I had one parent who never worked for anything in their life and always depended on someone else to take care of them. My other parent went to college, gave up their dream to raise their children. I look up to that parent, thanks to them i have achieved more things in life ever could imagine. I dropped out of college when I found out I was pregnant, I was 19 and scared, now I'm 25 and want to better myself to give my child the life she deserves.
Thank you.
Overview
9
9
years of professional experience
Work History
Laboratory Phlebotomist
Ohio Health Berger
05.2022 - Current
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Strengthened interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Dialysis Technician
DaVita
03.2020 - 05.2022
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
Front End Customer Service Manager
Walmart
01.2018 - 03.2020
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Instituted a customer feedback program, regularly reviewing comments and suggestions to identify areas for improvement in front-end service.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within the organization.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Crew Member
McDonald's
06.2015 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
No Degree - Undecided
Ohio University
Chillicothe, OHHigh School Diploma -
Eastern Local High School
Beaver, OH05.2017
Skills
- Order of draw
- Blood collection techniques
- Communication abilities
- HIPAA Compliance
- Adaptable to change
- Patient Care
- Data Entry
- Staff Management
- Health Education
- Medical Records Management
- Medical Records Maintenance
- Medical Records Review
- Customer Service
- Problem-Solving
- Time Management
Timeline
Laboratory Phlebotomist
Ohio Health Berger
05.2022 - Current
Dialysis Technician
DaVita
03.2020 - 05.2022
Front End Customer Service Manager
Walmart
01.2018 - 03.2020
Crew Member
McDonald's
06.2015 - 01.2017
No Degree - Undecided
Ohio University
High School Diploma -
Eastern Local High School
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