Elizabeth Davis
Pittsburgh,PA
Summary
Experienced team leader and customer relations specialist with a proven track record in delivering exceptional service at the University of Pittsburgh. Expertise in call center operations and account management, coupled with strong independent problem-solving skills. Achievements include significantly enhancing customer satisfaction and streamlining service delivery processes. Committed to fostering excellence in service and operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
University Of Pittsburgh
Pittsburgh, PA
12.2019 - Current
- Provided customized customer service solutions.
- Handled telephone inquiries and complaints adhering to standard operating procedures.
- Accurately maintained customer information in the database.
- Exhibited strong organizational capabilities by handling numerous tasks efficiently.
- Promptly handled and settled escalated customer problems while following established protocols.
- Documented critical details of incoming and outgoing calls.
Food Service Worker
Sodexo University Of Pittsburgh
Pittsburgh, PA
08.2013 - 03.2020
- Coordinated food preparation and maintained a well-stocked service area.
- Oversaw daily setup and shutdown of food service section.
- Efficiently addressed client concerns.
Concession Stand Manager
Beltzhoover Youth Athletic Association Youth Football, League
Pittsburgh, PA
05.2011 - 05.2018
- Manage weekly refreshment offerings for youth.
- Prepare hot food and collaborate with a team of volunteers.
Casual Team Member
Mercy Behavioral Health
Pittsburgh, PA
09.2008 - 11.2010
- Managed accurate documentation and maintenance of client records.
- Handled customer inquiries over the phone.
- Ensured complete documentation of all financial transactions.
Certified Nursing Assistant
HCR Manor Care
Pittsburgh, PA
02.2002 - 11.2010
- Assisted in daily tasks including bathing, feeding, and grooming for patients.
- Tracked essential health metrics by measuring and logging blood pressure, body temperature, and heart rate.
- Tracked alterations in patient health status and quickly relayed critical information to nurses.
- Ensured patient privacy and dignity during hygiene assistance.
Education
High School Diploma -
Continental Academy
Miami Lakes, FL05.2008
Some College (No Degree) - Nursing Assistant
Harrisburg Community College
Skills
- Comfortable working independently
- Leadership roles
- Commitment to providing quality customer service
- Call centers
- Account management
References
- Jennifer Dawkins-Hill, Shift Lead Supervisor, University Of Pittsburgh, (843) 743-3524, jld204@pitt.edu
- Aaron Johnson, Soldier And Family Readiness Specialist, US Navy, (412) 969-2844, aaron.e.johnson2.civ@army.mil
Timeline
Customer Service Specialist
University Of Pittsburgh
12.2019 - Current
Food Service Worker
Sodexo University Of Pittsburgh
08.2013 - 03.2020
Concession Stand Manager
Beltzhoover Youth Athletic Association Youth Football, League
05.2011 - 05.2018
Casual Team Member
Mercy Behavioral Health
09.2008 - 11.2010
Certified Nursing Assistant
HCR Manor Care
02.2002 - 11.2010
High School Diploma -
Continental Academy
Some College (No Degree) - Nursing Assistant
Harrisburg Community College
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