Elizabeth Davis
Ira,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Product Support
Concentrix
04.2022 - 03.2023
- Provided technical support to customers for product installation, configuration and troubleshooting issues.
- Resolved customer inquiries in a timely manner by providing effective solutions.
- Participated in training sessions to stay up-to-date with current trends in product support technology.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Rite Aid
09.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Team Member
Tim Hortons
10.2020 - 01.2021
- Baking experience, cashier experience, making coffee, sandwich making.
- Greeted customers and provided friendly customer service.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Operated cash registers and credit card machines for transactions.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Stocked shelves with fresh merchandise on a regular basis.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
Education
High school or equivalent -
Anchor Bay High School
Casco, MI06.2015
Skills
- Customer service (2 years)
- Salesforce
- Computer literacy (Less than 1 year)
- Organizational skills
- Time management
- Technical Support
- Microsoft Office
- Multitasking
- Call Management
- Help Desk Support
- Problem-Solving
- Customer assistance
- Teamwork and collaboration
- Product support
Assessments
Work Permit: Authorized to work in the US for any employer
Timeline
Product Support
Concentrix
04.2022 - 03.2023
Cashier
Rite Aid
09.2021 - 01.2022
Team Member
Tim Hortons
10.2020 - 01.2021
High school or equivalent -
Anchor Bay High School
Similar Profiles
Nina Jane LinihanNina Jane Linihan
Senior Quality Analyst at ConcentrixSenior Quality Analyst at Concentrix
Erica BrisbonErica Brisbon
Product Support Agent at ConcentrixProduct Support Agent at Concentrix
SHINA D. AVILASHINA D. AVILA
Content and Video Moderator at ConcentrixContent and Video Moderator at Concentrix