Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Training
Timeline
Generic

Elizabeth Davolos

Wilmington,DE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Management Analyst III – Professional Standards Unit

State of Delaware
12.2023 - Current
  • As a Management Analyst I gather and organize information for reporting, problem solving, and to recommend improvements to operations and processes
  • Furthermore, I analyze financial data, track expenditures, develop reports, and provide regular report out of divisional data and statistics using Microsoft Excel and other and other sources
  • My responsibilities include regular reporting, ad-hoc reporting, data tracking, divisional spending plan management, advanced timekeeping for the division through eStar, and providing suggestions for improvement to current practices.
  • Gathered, documented, and modeled data to assess business trends.
  • Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
  • Produced detailed and relevant reports for use in making business decisions.
  • Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
  • Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
  • Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.

Executive Assistant to the Director

State of Delaware
02.2020 - 12.2023
  • As an Executive Assistant I serve the Division Director assisting with all administrative tasks, handling constituent relations, coordinating communication with Union representatives and perform as a liaison for Division staff between and Division Management
  • Responsibilities include preparing travel arrangements, coordinating division events, managing special projects including coordinating new training efforts for staff, and navigating the onboarding process
  • In addition, I coordinate meetings, prepare minutes, create and distribute official state documents, maintain office supplies for several sites, maintain agency databases and spreadsheets, create presentations, and create promotional materials
  • Furthermore, I collect and compile data to report division statistics weekly using Microsoft Excel and other data sources, serve as the division timekeeper for over 380 staff, mange the division cell phone account including troubleshooting of over 190 cell phones, serve as the Division Human Resources liaison, steer employee recognition, and serve as a division representative on committees when necessary.

Administrative Specialist (Management Support Coordinator)/Records Officer

State of Delaware
12.2018 - 02.2020
  • As a Management Support Coordinator I organized and oversaw the budget and operations of the Youth Re-Entry fund, processed expungements of juvenile adjudication records, assisted in program improvement efforts by applying the SPEP model to current and new facility programming, trained staff on SPEP processes, researched juvenile justice best practices for the purpose of evaluating current facility and community services and suggested/implemented changes, evaluated operations, programs, policies and procedures, reported findings and suggested/implement changes, and processed and redacted juvenile records for a variety of records requests
  • Other duties included maintaining and managing timesheets for 145 employees, collaborating with internal and external parties for the purpose of organizing various events, meetings, and presentations, responding to inquiries from internal and external parties for the purpose of taking appropriate action, interpreting and applying policies and procedures, and/or directing to the appropriate party, and collecting and analyzing multiple types of data and analyzing said data for the purpose of reporting to internal and external agencies
  • Additionally, I acquired and maintained division employee DELJIS access, initiated division website updates, and assisted in policy administration.

Administrative Specialist III to the Deputy Director

State of Delaware
10.2017 - 12.2018
  • As an Administrative Specialist III, I served as a liaison for Division staff between Human Resources, Technology Unit, and Division Leadership to prepare travel arrangements, coordinated division events, and navigated the onboarding process
  • In addition, I facilitated meetings, prepared minutes, created and distributed official state documents, maintained office supplies for all sites, maintained agency databases and spreadsheets, created presentations, and created promotional materials
  • Furthermore, I collected and compiled data to report division statistics weekly, served as the division time keeper, served as the Division Human Resources liaison, performed records management functions, maintained the division cell phone account, steered employee recognition, assisted in policy administration, and served as a division representative on various committees.

Administrative Specialist I

State of Delaware
10.2016 - 10.2017
  • As an Administrative Specialist I, I served as a liaison for unit staff between Human Resources, Technology Unit, and Division Leadership to coordinate division events and navigate the onboarding process
  • In addition, I facilitated meetings, prepared minutes, created and distributed official state documents, maintained office supplies, maintained agency databases and spreadsheets, created presentations, and created promotional materials
  • Furthermore, I collected and compiled data to report unit statistics weekly, served as the unit time keeper, preformed records management functions, maintained the unit’s fleet account, assisted with employee recognition, assisted in policy administration, and served as a unit representative on various committees.

Program Manager

Delaware Safety Council
11.2015 - 10.2016
  • As a Program Manager of personal, family, workplace, and industrial training programs, I was responsible for curriculum design, management and development, program promotion and enrollment, cost management and analysis, evaluating programs to determine efficiency and effectiveness, managing instructor certifications and training requirements, managing contracts with partners, and program recruitment efforts
  • In addition, I lead several DSC events promoting the organization, served as a liaison for technical issues, and assisted other program managers in their program areas.

Store Manager/Certified Management Trainer

Rite Aid
08.2005 - 05.2012
  • As a store manager, I was responsible for total store operations, including scheduling, identifying, prioritizing and delegating daily tasks, staff training and development, interviewing, benefits administration, performance reviews, performance improvement, coaching, counseling, and terminations, payroll management, profit and loss measures and control, inventory management, and customer service measures
  • In addition, I was a certified district trainer and coordinator for all new management trainees, working with newly hired management personnel for 8 to 12 weeks while guiding them through the company management training program to ensure they successfully completed the program and were prepared to manage stores independently
  • I also continued to serve as a mentor for each trainee after completion of the program.

Education

Degree Not Completed - Operations and Project Management

Southern New Hampshire University

Hodgson Vocational-Technical High School
06.1999

Skills

  • Business Analysis
  • Client Relationship Management
  • Process Mapping
  • Business process improvement
  • Data Collection
  • Teamwork and Collaboration
  • Remote Office Availability
  • Task Prioritization
  • Organization and Time Management
  • Customer Service
  • MicroSoft Office Software Proficiency
  • Troubleshooting

Certification

SERVE SAFE Manager Certification, 09/04/2023, 09/03/2026

Volunteer Experience

  • Delaware Military Academy (DMA), 06/2022, Present, Board President, Full concession stand management. Plan and coordinate all DMA music program events. Plan coordinate all DMA Music trips. Liaison for DMA Music parents. Funds management for DMA Music program.
  • CAB Calloway School of the Arts, 11/2021, Present, Guard Parent Volunteer, Assist coaches with practices. Coordinate color guard events. Assist program with equipment moving and setup. Chaperoning of performances.
  • Forgotten Cats, Inc., 01/2015, 2017, Socialization Foster, Socialized kittens and cats to assist them in developing the social skills they needed to effectively be adopted into a forever home.

Training

  • Records and Information Management
  • Files Management
  • Advanced Excel
  • The Ultimate Assistant
  • Project Management
  • Minutes for Meetings
  • Leadership/Followership
  • Put It In Writing
  • Effective Meetings
  • DELJIS Inquiry Training
  • Introduction to Trauma Informed Care
  • Quality Service in the Public Sector
  • Emotional Intelligence
  • Teambuilding
  • DiSC Personal Profile/Behavior Styles
  • FOCUS End-User Overview & Navigation
  • SPEP Level 1 Training
  • SPEP Level 2 Trainer
  • MIR3 Community Notification Training

Timeline

Management Analyst III – Professional Standards Unit

State of Delaware
12.2023 - Current

Executive Assistant to the Director

State of Delaware
02.2020 - 12.2023

Administrative Specialist (Management Support Coordinator)/Records Officer

State of Delaware
12.2018 - 02.2020

Administrative Specialist III to the Deputy Director

State of Delaware
10.2017 - 12.2018

Administrative Specialist I

State of Delaware
10.2016 - 10.2017

Program Manager

Delaware Safety Council
11.2015 - 10.2016

Store Manager/Certified Management Trainer

Rite Aid
08.2005 - 05.2012

Degree Not Completed - Operations and Project Management

Southern New Hampshire University

Hodgson Vocational-Technical High School

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Elizabeth Davolos