Summary
Work History
Skills
Accomplishments
Education
Timeline
Quote
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Elizabeth Dawson

Elizabeth Dawson

Account Management/Project Manager/Program Manager
Huntsville,TX

Summary

Meticulously organized professional with over 14 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.

Work History

FedEx Contractor

Self-Employed
Columbus/Mansfield, OH
08.2020 - Current
  • Cultivated 60+ employee relationships - restructuring company culture to increase work ethics, morale and compliance.
  • Collaborated with FedEx Executives and Managers on deliverables that would increase Driver productivity, meet compliance and contractual obligations.
  • Negotiated contracts for service, maintenance, peak production and rate per delivery stop vs volume.
  • Created work breakdown structures (WBS) in Asana and managed progress of each project phase.
  • Managed project constraints and proactively communicated with stakeholders about risks and problem-solving solutions.
  • Implemented various initiatives to ensure the business met FedEx's Standard Operating Procedures (SOPs) & Service Level Agreements (SLA's).
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Implemented change requests by stakeholders to conform to specifications or updated demands.
  • Reviewed plans and consulted with stakeholders to gain deeper understanding of project scope, plans and objectives.
  • Created SOPs (standard operating procedures) and workflow maps to improve current processes and improve efficiency and effectiveness.
  • Conducted SWOT (strength, weakness, opportunities, threats) Analysis during the planning phase of a project.

Certified International Sales Trainer (Americas)

DHL Express US
Huntsville, TX
10.2015 - 08.2020
  • Improved execution of sales calls by creating strategy plans to increase SPD and RPD (shipment per day and revenue per day).
  • Campaigned FedEx targeted customers for SPD increase during 2018-2019.
  • Consistently visited DHL stations to maximize revenue through operations and sales development.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Partnered with BIT (Business Information Technology) Network and CVG Headquarter Leads to optimize operational processes for new employees.
  • Tracked and measured operational efficiency of business to adjust and optimize use of available resources.
  • Designed professional presentations for live training and self-directed online training and development programs for support staff.
  • Trained and facilitated sales training materials to new and tenured sales representatives.
  • Managed expense budget and alternative use of capital for training projects.
  • Prepared variety of different written communications, reports and documents.
  • Conducted research, gathered information from multiple sources and presented results to the Leadership Team.

Manager of International Sales

DHL Express US
Plantation, FL
01.2014 - 09.2015
  • Attained top quintile, in territory, for New Acquisition Revenue generating $31k in Q1 2015.
  • Attained top quintile, in territory, for New Acquisition Revenue generating over $91k in Q2 2014.
  • Attained top quintile, in territory, for New Acquisition Revenue generating $71k in Q4 2014.
  • Increased revenue by 104% in Q3 vs Q2 2014-achieving 100% goal attainment for business' secondary book in Q3 and Q2.
  • Grew the National Accounts revenue by 136% in Q3 vs Q2.
  • Maintained and increased revenue streams with current key accounts with in-person visits, problem solving and administrative follow-up.
  • Collaborated with Sales and Operations to maximize revenue growth through courier ride-a-longs and station visits.
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Leveraged CRM (Customer Relation Management) to collect, organize and manage sales data and customer information.
  • Managed sales cycle to maintain solid customer base.

Sales Account Executive

Newly Weds Foods Inc. (McDonald's Account)
Chicago, IL
03.2009 - 05.2012
  • Appointed member of 'One Million Dollar Club' for increasing sales over $1 million dollars from 2010-2011.
  • Presented and sold coating systems and seasoning formulations to McDonald's and their poultry suppliers for the entire US protein pipeline.
  • Researched and collaborated with McDonald's R&D, Culinary, Marketing and Operational Teams to provide new options to enhance category pipeline for targeted markets.
  • Partnered with Purchasing Departments, Plant Directors (Tyson Chicken, Keystone Foods etc.) and vendors to manage supplies and cost for international and domestic ingredients.
  • Partnered with McDonald's Supply Chain and Menu Management to improve current products to foster national nutritional initiatives.
  • Managed the procurement and distribution of the ingredients necessary to support production forecasts for all McDonald's meat and poultry products.
  • Fostered compliance with quality initiatives by communicating and training McDonald's management on the company's new and 'best practice' procedures.
  • Directed product and operational testing for promotional food events, executive meetings, franchise discussions, in-store training and worldwide conventions.

Skills

Portfolio Management

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Accomplishments

  • Awarded the Million Dollar Member Award for Sales and Project Management outcomes and outputs results in food-service industry.
  • Developed an organizational change management strategy for two companies with 60+ employees as an Independent Contractor (IC).
  • Led team to meet 98.5% of SLAs (Service Level Agreement) by executing new training program, restructuring and promoting ownership with management teams.
  • Process Improvement - Achieved revenue objective by streamlining communication, implementing cost-cutting measures by 30% and increasing driver productivity by 50%.
  • Management - Directed operational team of 7 direct reports. Supervised creation of strategies/plans and ensured operations were within budget constraints.


Education

Bachelor of Arts - Business Administration With Emphasis in Marketing

DePaul University (Barat College)
Lake Forest, IL

Project Management

Project Management Institute
Online Course

Timeline

FedEx Contractor

Self-Employed
08.2020 - Current

Certified International Sales Trainer (Americas)

DHL Express US
10.2015 - 08.2020

Manager of International Sales

DHL Express US
01.2014 - 09.2015

Sales Account Executive

Newly Weds Foods Inc. (McDonald's Account)
03.2009 - 05.2012

Bachelor of Arts - Business Administration With Emphasis in Marketing

DePaul University (Barat College)

Project Management

Project Management Institute

Quote

To know what is right and not to do it is the worst cowardice.
Confucius

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Elizabeth DawsonAccount Management/Project Manager/Program Manager