Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Dawson

Elizabeth Dawson

Coral Springs,FL

Summary

Results-driven training leader with extensive experience in program management, leadership development, and curriculum design for corporate, customer service, and sales teams in high-volume environments. Skilled in blended learning — including instructor-led training, virtual instructor-led training, e-learning, and interactive modules in Articulate 360 — that boost engagement and reduce training time by 20–30%. Adept in Agile and critical path methodologies, data-driven performance improvement, and fostering a customer-focused culture while mentoring new trainers and coaching trainees to drive measurable business results.

Overview

11
11

Years of Professional Training & Development Experience

Work History

CEO/Founder

Benie Logistics & Red Logistics
08.2020 - 02.2025
  • Led training strategy and operational performance for 50 FedEx Ground routes, overseeing onboarding, leadership development, and safety compliance for drivers and managers across multiple terminals.
  • Designed and implemented interactive e-learning in Articulate 360, improving safety knowledge retention and reducing onboarding time.
  • Streamlined new hire training and leadership coaching processes, boosting productivity and employee readiness while sustaining compliance with DOT, FMCSA, and CFR regulations.
  • Utilized project management tools such as Asana, monday.com, and Notion to track training progress, monitor job performance metrics, and ensure timely completion of development milestones.
  • Analyzed performance data to identify skill gaps, creating targeted training solutions that addressed recurring operational challenges and improved service quality.
  • Presented training strategy recommendations to leadership teams, using performance metrics to prioritize learning initiatives and allocate resources effectively.

Certified International Training Specialist

DHL Express
10.2015 - 07.2020
  • Directed end-to-end blended learning initiatives for sales, operations, and onboarding programs across global regions.
  • Created and facilitated training in instructor-led, virtual instructor-led, e-learning, and modern learner formats via Articulate 360, reducing onboarding time by 30% and increasing retention by 25%.
  • Collaborated with cross-functional teams to identify performance gaps and determine priority areas for training investment.
  • Designed and deployed both live and automated virtual training programs, accessible and gradable directly on sales devices, ensuring consistent learning access and performance tracking across regions.
  • Applied Agile and critical path methodologies to deliver large-scale training projects on time with a 95% learner satisfaction rate.
  • Partnered with leaders to assess workforce skill gaps, implementing targeted training that improved team performance by 20% and employee engagement by 15%.

Manager of International Sales

DHL Express
01.2014 - 10.2015
  • Trained and coached sales teams to drive national account growth, increasing revenue by 136% through targeted skills development and client engagement strategies.
  • Designed and facilitated product knowledge and consultative selling workshops to strengthen team effectiveness and customer satisfaction.
  • Partnered with cross-functional teams to align sales training with operational processes, ensuring consistent customer experience across touchpoints.
  • Delivered onboarding and ongoing professional development for new and tenured sales team members, focusing on relationship-building, negotiation, and closing techniques.
  • Collaborated with sales leadership to identify performance gaps, using data analysis to create targeted coaching plans that improved quarterly revenue and retention.
  • Achieved consistent top-quintile rankings for New Acquisition Revenue through strategic account management and effective team enablement.

Education

Bachelor of Arts - Business Administration with an emphasis in Marketing

Barat College of DePaul University
Chicago, IL/Lake Forest

Skills

  • Blended Learning Program Development
  • Leadership Development, Mentoring & Coaching
  • Training Strategy & Deployment
  • Data Analytics & Performance Measurement
  • Curriculum Design & Content Development
  • Stakeholder Engagement & Cross-Functional Collaboration

Timeline

CEO/Founder

Benie Logistics & Red Logistics
08.2020 - 02.2025

Certified International Training Specialist

DHL Express
10.2015 - 07.2020

Manager of International Sales

DHL Express
01.2014 - 10.2015

Bachelor of Arts - Business Administration with an emphasis in Marketing

Barat College of DePaul University

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Elizabeth Dawson