Elizabeth Deck
Cincinnati,OH
Summary
Dynamic Business Development Specialist with a proven track record at Connexio Cloud Software, excelling in key account management and customer engagement. Successfully expanded the client base by identifying new business opportunities and securing high-value accounts. Adept at CRM management and fostering long-term partnerships, driving mutual success through effective communication and problem-solving skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Business Development Specialist
Connexio Cloud Software
03.2023 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Verified work aligned with service levels agreed and client requirements.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
Online Sales Representative
Innovative Marketing Strategies
05.2019 - 03.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Customer Service Lead
Epic Star Marketing
01.2015 - 03.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
Education
Associate of Business Administration - Business Administration And Management
West Virginia Northern College
Wheeling WV06-2005
Skills
- Key account management
- Business analysis
- New business opportunities
- Social media marketing
- CRM management
- Problem-solving aptitude
- Professional demeanor
- Adaptability
- Written communication
- Interpersonal communication
- Interpersonal skills
- Customer engagement
Timeline
Business Development Specialist
Connexio Cloud Software
03.2023 - Current
Online Sales Representative
Innovative Marketing Strategies
05.2019 - 03.2023
Customer Service Lead
Epic Star Marketing
01.2015 - 03.2019
Associate of Business Administration - Business Administration And Management
West Virginia Northern College
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