Elizabeth DeClercq
Detroit,MI
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
13
13
years of professional experience
Work History
Patient Management Coordinator
Rehabilitation Institute of Michigan
Detroit, MI
10.2010 - 02.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assured regulatory compliance and professionalism across patient service.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated with insurance companies to confirm patient coverage and process claims.
Education
English Literature
Wayne State University
Detroit, MI06-2005
Skills
- Employee Training
- Customer Relations
- Office Management
- Employee Supervision
- Scheduling and calendar management
- Multitasking and Organization
- Workflow Coordination
- Effective Communication
- Customer Service
Timeline
Patient Management Coordinator
Rehabilitation Institute of Michigan
10.2010 - 02.2024
English Literature
Wayne State University
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