Elizabeth De Guzman
Sterling Heights
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Appointments Clerk
Central Transportation
07.2024 - Current
- Used proper tools to appoint trailers to get them from destination to destination.
- Answered questions regarding appointment requests, concerns and inquiries.
- Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
- Elevated client experiences through active participation in continuous improvement initiatives and implementing feedback-driven enhancements to appointment processes.
- Routed incoming mail and messages to relevant personnel without delay.
- using computer skills to multitask looking at trailer history and having to look at detail to not double appoint trailers.
Store Supervisor
Forever 21
08.2018 - 06.2024
- Educated, trained and mentored associates to equip with knowledge about products, customer service and store policies.
- Worked closely with employees to solve problems and handle customer concerns.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Achieved sales targets consistently by motivating the team.
- Supervised daily store activities to ensure smooth operations, proper staffing levels.
- Participated in monthly staff meetings to share ideas for improving store performance and addressing challenges collaboratively.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage, conducting regular audits, and training staff on loss prevention techniques
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed cash, card transactions to complete customer purchases.
Merchandise Cast Member
Disneyland Resort
10.2021 - 02.2022
- Helped customers complete purchases, locate items.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Connected with customers to support positive transaction experiences.
- Processed credit card and debit payments providing accurate charges and credits.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
Education
High School Diploma -
Rancho Dominguez Preparatory
Long Beach, CA06.2018
Skills
- People skills
- Telephone Etiquette
- Multitasking Abilities
- Computer Skills
- Decision-Making
- Orientation and training
- Team Leadership
- Organization and Time Management
Timeline
Appointments Clerk
Central Transportation
07.2024 - Current
Merchandise Cast Member
Disneyland Resort
10.2021 - 02.2022
Store Supervisor
Forever 21
08.2018 - 06.2024
High School Diploma -
Rancho Dominguez Preparatory
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