Elizabeth De Jesus
Fort Worth,Texas
Overview
2
2
years of professional experience
3
3
Certifications
Summary
Compassionate and dependable with over 2 years of management experience in customer service, bringing strong leadership, communication, teamwork, and problem-solving skills to the healthcare environment. Completed Phlebotomy program with knowledge of venipuncture, blood specimen collection, infection control, patient safety, and proper specimen handling. Experienced in working in fast-paced environments while maintaining professionalism, accuracy, and a positive customer or patient focused approach. Seeking an opportunity as a Phlebotomist to apply my transferable skills, expand my hands-on clinical experience, and provide safe, respectful, and quality care to patients.
Work History
Assistant Customer Service Manager
Kroger
Fort Worth, TX
10.2023 - 06.2026
- Involved in scheduling and payroll.
- Addressed and resolved customer complaints or issues both in-store and over the phone.
- Assisted multiple other departments with a variety of assignments. (Floral, Bakery, Fuel)
- Managed large transactions to maintain compliance with government and state laws and policies. (money transfers, bill payments, money orders)
- Executed cash office tasks such as safe operations, money carriers, check and cash deposits, IOV mailing, and opening the store.
- Leader of the “Customer first promise team”
- Trained and certified on anti-money laundering and suspicious transactions.
- Supported store managers and department heads in daily operations.
- Fostered communication and a positive work environment for customers and employees, contributing to a collaborative atmosphere.
- Holds and maintains a high level of accountability to self and subordinates.
- Completed training on operating multiple systems and equipment for store operations. such as pos systems, ovens, helium tanks, money services machines, KAR system, veribalance, western union, ria, tdmv, and my time.
- Coordinated daily front-end workflows to support efficient checkout and customer assistance.
- Assists in training employees on the spectrum
- Effectively handles stressful and unexpected situations
- Audited transactions and price discrepancies to reduce errors and improve customer satisfaction.
- Supported store management with performance coaching and service recovery initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed strong relationships with customers, ensuring a positive experience and cultivating repeat business.
Education
Certificate of Completion - Phlebotomy
Phlebotomy Training Specialists
Fort Worth, TX09-2026
High School Diploma -
Switched On Schoolhouse
Alvarado, TX01-2017
Skills
- Customer service
- Data entry proficiency
- Attention to detail
- Time management
- Teamwork and collaboration
- Communication and Interpersonal skills
- Certified in CPR/AED
- Infection prevention and control
- Venipuncture and blood specimen collection
- Documentation and organization
Certification
- BLS expires 2027
- CPR expires 2028
- PTS Certificate of Completion
- NHCO Pending
- NHA pending
Timeline
Assistant Customer Service Manager
Kroger
10.2023 - 06.2026
Certificate of Completion - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Switched On Schoolhouse