Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH DEKANCHUK

Northville,NY

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

23
23
years of professional experience
1
1
Certification

Work History

PMO Leader

Allcloud
05.2022 - Current
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Coordinated team members, consultants and material resources across multiple projects and departments.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Adhered to industry practices, company standards and safety protocols in work.
  • Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
  • Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
  • Communicated project expectations to team members and stakeholders to set tone for high productivity level.
  • Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
  • Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
  • Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
  • Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Senior Project Manager

Silverline
12.2021 - 05.2022
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Partnered with project team members to identify and quickly address problems.
  • Crafted and maintained project plans and schedules to meet organizational objectives.
  • Updated customers and senior leaders on progress and roadblocks.
  • Established and managed change management processes to fulfill successful project transitions.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress and technical problems.

Delivery Excellence Lead/Engagement Manager

Fortimize
04.2021 - 10.2021
  • Met with clients to understand needs and develop proactive solutions.
  • Consulted with teams on established best practices and process improvements.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Assisted with negotiations and sales closings.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.

Delivery Excellence Manager

IBM
09.2020 - 04.2021
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Portfolio Executive

IBM
08.2019 - 09.2020
  • Facilitated portfolio performance review and implemented new strategies.
  • Developed rebalancing strategies to minimize risk exposures.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Supported financial director with special projects and additional job duties.
  • Established internal audit procedures to validate and improve the accuracy of financial reporting.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.


Head of PMO Operations

Bluewolf, An IBM
02.2017 - 08.2019
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Salesforce System Administrator

The New York Times
06.2008 - 02.2017
  • Set up and controlled user access levels across databases to protect important data.
  • Implemented security measures to protect vital business data.
  • Designed and developed analytical data structures.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Modified databases to meet needs and goals determined during planning process.
  • Conducted tests to identify issues and make necessary modifications.
  • Developed and updated databases to handle customer data.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Created and updated database designs and data models.

Sales Development Manager

The New York Times
11.2011 - 03.2013
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Assessed customer needs and developed customized solutions to drive sales.
  • Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
  • Developed and maintained relationships with key clients to increase sales and customer retention.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Liaised with external stakeholders to form strategic partnerships with prospective clients.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Created customer loyalty programs to increase repeat business.

Advertising Service Representative

The New York Times
03.2006 - 06.2008
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with latest information.
  • Maintained and managed customer files and databases.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Sales Assistant

The New York Times
06.2000 - 02.2008
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Coordinated logistics and catering for meetings and sales events.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

No Degree - Marketing

Nassau Community College
Garden City, NY

High School Diploma -

Mineola High School
Garden City, NY
06.1989

Skills

  • Rapport and relationship-building
  • Profit and revenue-generating strategies
  • Key account development
  • Product Launch
  • Event planning and execution
  • Tactical planning
  • Customer Relationship Management (CRM)
  • Agile principles
  • Waterfall principles
  • Utilization optimization
  • Stakeholder relations
  • Risk mitigation
  • Budget Analysis
  • Quality Assurance
  • Cost Efficiency
  • Gantt Charts
  • Complex Project Delivery
  • Performance Metric
  • Change Management Process
  • Client Correspondence
  • Organizational Systems
  • Operational Efficiency
  • Process Improvement Initiatives
  • Product Planning
  • Cost Estimates
  • Management Control
  • Corrective Actions
  • Change Implementation
  • Best Practices and Methodologies
  • Project Oversight
  • Methodology Implementation
  • Training Junior Team Members
  • Critical Thinking
  • Forecasting and Planning

Certification

Salesforce Administrator

Sales Cloud

Timeline

PMO Leader

Allcloud
05.2022 - Current

Senior Project Manager

Silverline
12.2021 - 05.2022

Delivery Excellence Lead/Engagement Manager

Fortimize
04.2021 - 10.2021

Delivery Excellence Manager

IBM
09.2020 - 04.2021

Portfolio Executive

IBM
08.2019 - 09.2020

Head of PMO Operations

Bluewolf, An IBM
02.2017 - 08.2019

Sales Development Manager

The New York Times
11.2011 - 03.2013

Salesforce System Administrator

The New York Times
06.2008 - 02.2017

Advertising Service Representative

The New York Times
03.2006 - 06.2008

Sales Assistant

The New York Times
06.2000 - 02.2008

No Degree - Marketing

Nassau Community College

High School Diploma -

Mineola High School

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ELIZABETH DEKANCHUK