Elizabeth De La Cruz
Fort Worth,TX
Summary
Adept at enhancing operational efficiency and team productivity, my tenure at Dickies/VF showcased my ability to streamline warehouse processes and foster a collaborative environment. Leveraging skills in Office Management and Training and Development, I significantly improved order fulfillment speeds and maintained high safety standards, demonstrating a commitment to excellence and a results-driven approach.
Overview
18
18
years of professional experience
Work History
Shipping Warehouse Supervisor
Dickies/VF
Fort Worth, TX
12.2023 - Current
- Collaborated closely with other departments to address any concerns or issues related to product availability or shipment delays.
- Streamlined order fulfillment processes, resulting in faster turnaround times for customers.
- Adapted quickly to changes in industry trends, consistently updating best practices for warehouse operations accordingly.
- Boosted overall operational efficiency by regularly evaluating workflows and making necessary adjustments to procedures.
- Optimized staffing levels to meet fluctuating demands without compromising service quality or efficiency.
- Managed a team of 9 warehouse employees, fostering a collaborative and positive work environment.
- Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored progress of tasks to provide feedback for improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Assigned tasks to team members to complete within designated time frames.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Enhanced employee productivity by providing comprehensive training on warehouse operations and safety protocols.
- Implemented cost-saving measures by optimizing warehouse space utilization and reducing waste.
Shipping Office Lead
Dickies/VF
Fort Worth, TX
11.2021 - 12.2023
- Contributed to the development of comprehensive operation manuals outlining shipping procedures for new employees.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Managed office supply inventory effectively, avoiding stock shortages that could potentially disrupt daily work operations.
- Streamlined shipping processes by implementing efficient organizational systems.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained accurate records of shipment details, tracking information, and delivery confirmations for future reference.
- Enhanced customer satisfaction by accurately fulfilling orders in a timely manner.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing necessary changes.
- Improved team productivity by providing comprehensive training and support to new hires.
- Developed strong relationships with carriers, fostering effective communication to facilitate smooth deliveries.
Shipping Clerk
Dickies/VF
Fort Worth, TX
02.2021 - 11.2021
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
Seamstress
Dickies/VF
Fort Worth, TX
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Supported performance targets by maintaining clean and neat work areas.
- Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
- Inspected finished garments to address flaws and verify adherence to quality standards.
Picker & Packer
Dickies/VF
Fort Worth, Tx
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Pulled orders quickly to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Quality Control Inspector
Paramount
Keller, TX
07.2015 - 11.2017
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Created and deployed best practices to improve efficiency and reduce defects.
Host
Gingerbrowns
Fort Worth, TX
03.2006 - 06.2010
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
High School Diploma -
Azle High School
Azle, TX06.2010
Skills
- Office Management
- ASN 400
- Microsoft Office
- Training and Development
- Conversational Spanish
- Manage team of 9
- Performance Goals
- Shipping
- Distribution and Warehousing
- OSHA Standards
- Warehouse Software Systems
- Email and Phone Communication
Timeline
Shipping Warehouse Supervisor
Dickies/VF
12.2023 - Current
Shipping Office Lead
Dickies/VF
11.2021 - 12.2023
Shipping Clerk
Dickies/VF
02.2021 - 11.2021
Quality Control Inspector
Paramount
07.2015 - 11.2017
Host
Gingerbrowns
03.2006 - 06.2010
Seamstress
Dickies/VF
Picker & Packer
Dickies/VF
High School Diploma -
Azle High School
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