Elizabeth Delaney
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner
Blue Moon Estate Sales
11.2020 - Current
- Oversaw all franchise operations.
- Managed and developed ongoing relationships with current and prospective clients and customers in order to provide a positive working relationship and promote an environment of success.
- Responded to customer requests for products, services, and company information by answering incoming phone calls and requests made via email and online contacts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with prospective clients to assess needs, propose optimal solutions, negotiate prices, terms of sale and finalize contracts.
- Used point of sale and customer management systems to process sales and credits, manage end of day financial tasks and record customer information in order to inform customers about future sales events and discounts.
- Conducted resale events inside client's homes.
- Staged, researched and priced all of client's belongings included in the sale.
- Designed displays to deliver interactive, engaging, and memorable shopping experiences for shoppers.
- Delivered exceptional customer service to large volumes of customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new employees on best practices and procedures in order to perform daily business functions.
- Maintained current knowledge of evolving changes in the resell marketplace.
Customer Service Project Manager
American Express
04.2010 - 06.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate group.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
Education
Project Management
Rio Salado
Phoenix, AZAssociate of Science - Computer Systems Analysis And Programming
Adelphi Business College
Phoenix, AZBusiness Management And Communications
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Issue Resolution
- Negotiation
- Account Management
- Verbal and Written Communication
- Professional Networking
- Balanced Work Ethic
- Process Improvement
- Negotiation and Persuasion
- Analytical and Critical Thinker
- Performance Improvement
- Change Management
- Attention to Detail
- Operational Analysis
- Risk and Mitigation Analysis
- Articulate Communication
- Adaptable and Flexible
Certification
Greenbelt Certification
Timeline
Business Owner
Blue Moon Estate Sales
11.2020 - Current
Customer Service Project Manager
American Express
04.2010 - 06.2017
Project Management
Rio Salado
Associate of Science - Computer Systems Analysis And Programming
Adelphi Business College
Business Management And Communications
Maricopa Community Colleges - Paradise Valley Community College
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