Elizabeth De La Paz
Hermiston ,OR
Summary
Customer service Representative with an extensive experience in sales and customer service environment with 10+ years of experience . Highly motivated to succeed and go above and beyond for for any task that is given to me. Constantly looking forward to the next challenge whether is independently or in a team environment. Passionate in building long term relationships with customers, by providing solutions to any of their concerns. Proven history of increasing productivity and customer satisfaction with great phone skills and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Food Safety Lead
Lamb Weston
Hermiston, OR
09.2022 - Current
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Reported issues and took action to prevent food safety and food quality problems.
- Made sure everyone is following Good manufacture practices and wearing their personal protective equipment
- Inspected area for foreign material and reported to food safety manager
Process Quality Tech
Lamb Weston
Boardman, OR
09.2022 - Current
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Collected and performed testing on in-process raw product.
- Completed 2- 3 checks in one hour for raw product and cooked product.
- Metal detector checks to make sure there wasn’t any foreign material in product .
- Salt and solids check 1-2 times per hour, ( refer to specs
Client Service Representative
Bank Of America
01.2020 - 08.2022
- Answered customer inquiries regarding account balances, transaction history , services charges and interest rates
- Achieved excellent drawer balancing record of zero shortages or overages , while handling large currency transactions, cashier checks and payments
- Used resources to optimize client experience and educate clients on how to conduct transactions through our mobile application and online banking
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Demonstrated exemplary customer service skills by providing clients with a personalized rewarding experience that starts with understandings their needs
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Multitasked using multiple applications at once to process multiple transactions
Business Development Center Representative
Toyota Of Downtown Los Angeles
09.2017 - 01.2020
- Assist clients in setting up appointments to have their vehicle's serviced on
- Planned, developed and implemented company growth
- Maintain extensive knowledge of company products and services to provide the best expertise to customers
- Received 100 + in-bound calls and initiated 50+ out-bound daily
Service Cashier & Rental Agent
Carson Toyota
10.2015 - 09.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained clean and neat shuttle for passenger comfort
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently
- Managed multiple tasks in high-volume environment
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Education
High School Diploma -
Animo Ralph Bunche Charter High School
Los Angeles, CA08.2010
Skills
- Detail oriented
- Goal oriented
- Adaptability
- Integrity
- Effective Prioritization
- Organization and Time Management
- Good Telephone Etiquette
- MS Office
- Relationship Building
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Food Safety Lead
Lamb Weston
09.2022 - Current
Process Quality Tech
Lamb Weston
09.2022 - Current
Client Service Representative
Bank Of America
01.2020 - 08.2022
Business Development Center Representative
Toyota Of Downtown Los Angeles
09.2017 - 01.2020
Service Cashier & Rental Agent
Carson Toyota
10.2015 - 09.2017
High School Diploma -
Animo Ralph Bunche Charter High School