ELIZABETH DE LA TORRE
San Jose,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking a challenging position that will allow me to utilize and further my skills and qualifications. Energetic Administrative Assistant with 10 years experience in high-level executive support roles. Organized and professional.
Overview
15
15
years of professional experience
Work History
Member Service Representative
SunSpec Alliance
San Jose, CA
05.2019 - 01.2022
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Developed and updated databases to handle customer data.
Facilities Coordinator
COHESITY
San Jose, CA
01.2019 - 05.2019
- Event Coordinator - Managed event calendaring for facilities team, was in charge of catering for large group.
- Setting up all events. Setting up and cleaning after.
- • Food Service accounts manager - Was responsible for managing food caterers accounts, setting up all new hires in system and processing any new requests or updated on menus.
- • Responsible for maintaining all 4 kitchens on all floors, restocking kitchen items, weekly coffee machine
- Served as point of contact for internal and external customers seeking support and information
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment
- Ordered, maintained and distributed supplies and inventory
- Prepared reports and schedules with accuracy
Legal Contracts Manager
CEPHEID
Sunnyvale, CA
03.2015 - 06.2018
- Managed 2 email inboxes
- Assigned contract requests to correct attorneys for further handing
- Maintained contracts
- Maintained intake log spreadsheets
- Uploading fully executed agreements into the L:drive
- Drafting contracts for attorneys
- Processed invoices for payments
- Managed our legal webpage on the xpertnet
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
Legal Administrative Assistant
LAW OFFICES OF DAVID A. BOONE
San Jose, CA
04.2014 - 11.2014
- Microsoft Office proficiency
- Excel spreadsheets
- Self-directed
- Results-oriented
- Meeting planning
- Schedule management
- Legal administrative support
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained front desk and reception area in neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to building
- Planned meetings and prepared conference rooms
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed day-to-day calendar for company's senior director
- Received and distributed faxes and mail in timely manner
- Received and screened high volume of internal and external communications, including email and mail.
Administrative Assistant II / Human Resource Representative
GCA SERVICES GROUP
Alviso, California
03.2008 - 08.2013
- Initially hired as an Administrative Assistant/Receptionist and promoted to Administrative Assistant II/Human
- Resource Representatives due to excellent performance evaluations
- Recruiting for front line positions
- Screen candidates, Run Background Checks and offer available positions
- Enter new employee information and processed transfers in Ceridian and eventually in ProBusiness
- Maintain and Audit Active I-9 Support Payroll with deductions, Garnishments and Union dues
- Report and Maintain WC Claims
- Manage employee benefits Assist Account Managers and Administrative Assistants with daily needs
- Process bi-weekly reports.
Office Assistant/Loan Agent
AMERIWEST FINANCIAL
01.2005 - 01.2008
- Responsible for scheduling appointments, meeting with clients
- Excellent Customer Service Working with banks, appraisers Answered multi-lined phones
- Managing 2 legal mailboxes and assign contract requests to correct attorneys
- Maintained excel spreadsheets
Education
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT
HEALD COLLEGE
2006
Skills
- Active Learning,
- Calendaring
- Client Relations
- Computer Proficiency
- Coordination
- Creative Problem Solving
- Critical Thinking
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Data Confidentiality
- Understanding Customer Needs
- Calm and Professional Under Pressure
Languages
Spanish
Full Professional
Timeline
Member Service Representative
SunSpec Alliance
05.2019 - 01.2022
Facilities Coordinator
COHESITY
01.2019 - 05.2019
Legal Contracts Manager
CEPHEID
03.2015 - 06.2018
Legal Administrative Assistant
LAW OFFICES OF DAVID A. BOONE
04.2014 - 11.2014
Administrative Assistant II / Human Resource Representative
GCA SERVICES GROUP
03.2008 - 08.2013
Office Assistant/Loan Agent
AMERIWEST FINANCIAL
01.2005 - 01.2008
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT
HEALD COLLEGE
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