Elizabeth Deleon
San Rafael,CA
Summary
Versatile and dynamic professional with a proven track record in team leadership and customer service excellence, notably at Shake Shack. Expertise in business process improvement and proficient in Microsoft Business tools. Demonstrated ability to enhance team productivity and motivation, ensuring compliance with health and safety standards. Skilled in problem-solving and staff motivation, achieving significant operational efficiencies.
Overview
6
6
years of professional experience
Work History
Babysitter
Babysitting Service
01.2019 - 03.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Landscape Gardener
Ground Goods
05.2020 - 03.2021
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Educated clients on proper care practices for their gardens to sustain long-term plant health.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
Crew Team Member
Chipotle
03.2022 - 12.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Team Member
Shake Shack
07.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Manager
Shake Shack
08.2023 - Current
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Inspecting equipment and communicating the need for repairs or replacements.
- Delegating task, problem solving , multi task and maintaining a positive work environment.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
San Andreas High School
Larkspur, CA06-2023
Skills
- Customer service focus
- Punctual and reliable
- Microsoft Business tools ( Excel ,Word, PowerPoint)
- Business process improvement
- Facilities
- IQSM
- Work Planning and Prioritization
- Team collaboration and leadership
- Team building
- Staff motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Shake Shack
08.2023 - Current
Crew Team Member
Chipotle
03.2022 - 12.2022
Team Member
Shake Shack
07.2021 - Current
Landscape Gardener
Ground Goods
05.2020 - 03.2021
Babysitter
Babysitting Service
01.2019 - 03.2020
High School Diploma -
San Andreas High School
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