Elizabeth DeLeon

Advanced Clinical Assessment & Care Management

• Performed comprehensive, ongoing assessments of complex clients, identifying changes in condition and promptly communicating findings to physicians, facility leadership, and interdisciplinary care teams.
• Applied expert clinical judgment and critical thinking to prioritize nursing interventions based on acuity, risk stratification, and individualized client needs.
• Delivered holistic, client-centered nursing care addressing physical, emotional, and psychosocial needs to optimize outcomes and satisfaction.

Care Coordination & Interdisciplinary Collaboration

• Led the development, implementation, and modification of individualized care plans for high-risk clients with multiple comorbidities.
• Collaborated closely with interdisciplinary teams—including providers, social work, therapy services, facility staff, and administrators—to ensure continuity of care across settings.
• Actively participated in and facilitated quarterly care plan meetings, driving alignment between clinical goals, treatment strategies, and follow-up actions.

Client & Family Advocacy and Education

• Educated clients, families, and caregivers on diagnoses, treatment options, and care plans to promote informed decision-making and adherence.
• Served as a trusted liaison during complex medical situations and end-of-life care, supporting families through difficult decisions with compassion and clarity.

Crisis Intervention & Risk Management

• Responded swiftly to safety-related incidents involving clients, utilizing crisis prevention, de-escalation strategies, and therapeutic communication to manage high-risk situations.
• Conducted ongoing behavioral and condition monitoring, adjusting plans of care as clinically indicated and escalating concerns appropriately.

Quality Improvement, Leadership & Mentorship

• Identified care gaps and operational challenges, developed action plans, and partnered with multidisciplinary teams to execute and track outcomes.
• Led and contributed to quality improvement initiatives that enhanced care coordination, workflow efficiency, and client satisfaction.
• Mentored and supported nursing staff, reinforcing best practices, standards of care, and a culture of accountability and collaboration.
• Partnered with leadership to implement initiatives focused on client satisfaction, retention, and staff morale.

Compliance & Professional Standards

• Maintained strict adherence to HIPAA, regulatory requirements, and organizational policies to protect client confidentiality and ensure ethical care delivery.
• Championed evidence-based practice and standards of care to drive consistent, high-quality clinical outcomes.

• Provided Medicare-certified skilled nursing services in the home setting, including medication administration, complex wound care, and management of chronic and acute conditions in accordance with physician orders and plans of care.
• Completed comprehensive start-of-care, resumption-of-care, and recertification assessments, accurately evaluating client status and identifying skilled nursing needs.
• Conducted ongoing in-home assessments, including vital signs, pain, functional status, and changes in condition, with prompt communication to physicians and care teams.
• Collaborated with interdisciplinary team members to develop, implement, and revise individualized plans of care to meet Medicare guidelines and client-specific goals.
• Educated clients and caregivers on disease processes, medication management, wound care, infection prevention, and home safety to reduce rehospitalizations and promote independence.
• Ensured compliance with Medicare Conditions of Participation, agency policies, and HIPAA requirements through accurate, timely, and detailed clinical documentation.
• Coordinated community and support services to promote continuity of care and support successful outcomes in the home environment.
• Monitored patient vital signs, documenting changes and informing care teams promptly.
• Administered medications and treatments as prescribed by healthcare providers.

Office & Administrative Operations

• Supported daily healthcare office operations to ensure efficient workflow, timely task completion, and continuity of administrative services.
• Maintained and organized medical and administrative records in accordance with healthcare documentation standards and confidentiality requirements.
• Streamlined document management and filing systems, improving accessibility, accuracy, and operational efficiency.

Communication & Scheduling

• Managed incoming and outgoing communications, including phone calls and emails, providing professional, timely responses to patients, families, and healthcare staff.
• Coordinated scheduling and appointment management for clinical staff and patients, optimizing provider availability and reducing scheduling conflicts.
• Facilitated communication between departments to support coordinated care delivery and efficient workflow.

Inventory & Financial Support

• Managed office and medical supply inventory, ensuring availability, cost-effective purchasing, and timely replenishment.
• Assisted with administrative financial tasks, including invoice processing, expense tracking, and reconciliation to support budget control.
• Maintained accurate financial and operational records to support audits, reporting, and compliance.

Administrative Support & Reporting

• Provided administrative support to healthcare managers and executives, contributing to smooth office operations and organizational effectiveness.
• Assisted in the preparation of reports, presentations, and documentation for departmental and leadership meetings.

Patient Services & Quality Improvement

• Delivered exceptional customer service by addressing patient inquiries promptly and professionally, contributing to patient satisfaction and retention.
• Participated in and supported initiatives to improve office organization, workflow efficiency, and overall service quality.

• Delivered high-quality customer service in a fast-paced, high-volume restaurant environment, consistently ensuring guest satisfaction and repeat business.
• Managed multiple tables simultaneously while maintaining attention to detail, accuracy, and timely service.
• Coordinated closely with kitchen staff to ensure accurate order preparation, timely delivery, and resolution of any service issues.
• Handled reservations, seating arrangements, and table flow to support smooth dining operations during peak hours.
• Streamlined table turnover processes to optimize efficiency and maximize guest capacity during busy shifts.
• Answered guest questions, provided knowledgeable menu recommendations, and accurately recorded food and beverage orders.
• Maintained clean, organized server stations and dining areas to promote efficiency and a welcoming environment.
• Processed cash and credit card transactions accurately using POS systems.
• Conducted regular table check-ins to assess guest needs, promptly addressing concerns to enhance the dining experience.
• Built rapport with regular guests through friendly, attentive service and recognition of preferences.
• Assisted with inventory management by tracking supplies and communicating restocking needs.
• Trained and mentored new staff on menu items, service standards, and restaurant procedures to improve team performance.
• Demonstrated composure and adaptability in high-pressure situations while meeting tight deadlines and service standards.

• Provided exceptional customer service by greeting clients, managing inquiries, and ensuring a welcoming salon experience.
• Managed front desk operations, including appointment scheduling, confirmations, check-ins/check-outs, and payment processing using POS systems.
• Coordinated stylist schedules to maximize productivity, minimize wait times, and maintain efficient service flow.
• Accurately processed payments, retail product sales, gift cards, and handled billing discrepancies professionally.
• Assisted with inventory management, product restocking, and ordering to support retail and service operations.
• Collaborated closely with stylists and salon staff to ensure seamless communication and smooth daily operations.
• Handled client concerns and scheduling conflicts with professionalism, maintaining positive client relationships.
• Supported promotional events, specials, and retail initiatives to increase client engagement and repeat visits.
• Maintained accurate client records and appointment notes to ensure continuity of service.
• Assisted in training and supporting new front desk team members on salon systems and customer service standards.
• Built strong relationships with repeat clients, contributing to client loyalty and retention.

• Delivered exceptional customer service by greeting guests, promoting specials, and assisting with order customization and food recommendations.
• Prepared and assembled high-quality sandwiches according to established recipes, company standards, and customer preferences.
• Operated cash register and POS systems accurately, processing payments efficiently in a fast-paced environment.
• Maintained cleanliness and organization of workstations in compliance with food safety and sanitation regulations.
• Collaborated with team members to ensure smooth workflow and efficient service during high-volume periods.
• Demonstrated strong multitasking and time management skills to increase speed of service and minimize wait times.
• Trained new team members on sandwich preparation techniques, customer service standards, and safety protocols.
• Communicated effectively with customers to confirm orders and reduce errors, ensuring customer satisfaction.