Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Delgado Garcia

Casselberry,FL

Summary

I'm a self motivated candidate seeking a long term career opportunity. I'm highly driven, punctual, and possess the ability to adapt quickly to my surroundings and resources. I'm efficient, proactive and display the eagerness to learn, contribute to and effectively execute team, individual and management objectives.

Overview

17
17
years of professional experience

Work History

EMT-Basic

National Health Transport
01.2024 - Current
  • Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
  • Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
  • Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Handled patient transfers from one medical facility to another.


  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Utilized ambulances to transport patients to medical facilities. Regular transport and Code 3 (lights and sirens) transport
  • Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
  • Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined by NHT
  • Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events. Assessed patient conditions, maintaining calm demeanor in urgent situations.

Dispatch Manager

Frank Gay Services
10.2022 - Current
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reduced response times with effective dispatcher training and timely decision making.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Handle meeting with all departments, HVAC, PLUMBING and ELECTRICAL GMs
  • Make all dispatchers schedules and PTO requests

EMS Supervisor

American Ambulance Service Inc.
03.2018 - Current
  • Maintained accountability for ambulance equipment readiness and documented daily inspections.
  • Communicated with crew to devise strategy and prepare supplies and equipment while en route to scene.
  • Transferred patients to appropriately chosen medical facility and provided personnel with all necessary data and documentation.
  • Liaised with dispatch and crew to convey incident priority level and prepare for arrival on scene.
  • Promoted team morale and development, handling recruiting and training for vacancies to secure adequate personnel.

EMS Dispatcher

American Ambulance Service Inc.
12.2007 - Current
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls medical response personnel depending on individual call situations.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.

EMS Call Taker

American Ambulance
12.2007 - Current
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Answered incoming calls politely to direct callers to requested personnel or departments.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.

EMS Flight Dispatcher

Florida Hospital
10.2011 - 08.2017
  • Prepared dispatch release documents, flight briefings and detailed reports for all flights.
  • Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
  • Worked with customer service agents and aircraft routers to manage scheduling and cancellations.
  • Addressed questions, problems or requests for service or equipment.

Education

Paramedic - Emergency Medical Training (Medic)

First Response Medical Training

EMT Certification - Emergency Medical Technology

Daytona Beach Community College
01.2006

Skills

  • Staff supervision
  • Records management
  • Quality assurance controls
  • Performance metrics
  • Data evaluation
  • Training and development
  • Route planning and geography management
  • Call center operations and quality telephone etiquette
  • Superior oral and written communication techniques
  • Emergency vehicle operation
  • Bilingual

Timeline

EMT-Basic

National Health Transport
01.2024 - Current

Dispatch Manager

Frank Gay Services
10.2022 - Current

EMS Supervisor

American Ambulance Service Inc.
03.2018 - Current

EMS Flight Dispatcher

Florida Hospital
10.2011 - 08.2017

EMS Dispatcher

American Ambulance Service Inc.
12.2007 - Current

EMS Call Taker

American Ambulance
12.2007 - Current

EMT Certification - Emergency Medical Technology

Daytona Beach Community College

Paramedic - Emergency Medical Training (Medic)

First Response Medical Training

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Elizabeth Delgado Garcia