Elizabeth Deliu
Hasbrouck Heights,NJ
Summary
"Enthusiastic and detail-oriented customer service professional with 20 years of experience in fast-paced, client-facing environments. Proven ability to manage inquiries, resolve customer concerns, and provide exceptional service. Strong communicator with excellent organizational skills and a quick learner, eager to apply my expertise in customer interaction and administrative tasks to a hotel reservationist role.
Overview
29
29
years of professional experience
Work History
Program Director
The Little Gym International Inc.
09.2019 - Current
- Responsible for creating a positive, motivating, and upbeat environment.
- Provided impeccable customer service resolving all member account issues including financial. Directed daily operations, and training programs.
- Conducted employee evaluations and weekly team meetings. Responsible for member retention and Managed multiple family events and instructed classes to 500 members.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Assistant Front Office Manager
Tribeca Grand Hotel
01.2000 - 12.2002
- Responsible for schedule
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
Front Desk Manager
The Andrew
01.2001 - 03.2006
- Front office manager and part of the opening team to a 62 room boutique hotel.
- Helped developed employee handbook and SOP's,
- Trained front desk staff
- Revised and made sure punch list was taken care of by appropriate staff. Daily operations included but not limited to scheduling for front desk agents and bell staff.
- Worked closely with housekeeping and updated room inventory.
Front Desk Coordinator
Roger Smith Hotel
01.1996 - 12.2000
- Managed front desk to a small boutique 132 room hotel.
- Detail-oriented and customer-focused professional with experience in managing check-ins and check-outs, as well as providing exceptional customer service in hospitality settings.
- Adept at resolving guest issues, processing payments, and ensuring a seamless guest experience.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NY2000
Skills
- Staff development
- Effective leader
- Relationship building
- Program leadership
- Strategic leadership
- Task delegation
- Strategic planning
- Policy implementation
- Lesson planning
- Conflict resolution
Other
Business owner and creative director of For Goodness Cake NJ
- Responsibilities include but not limited to initiating all order details and creating designs from start to finish.
- Clerical work include Invoicing and securing payment.
- Budget management and supply ordering
- Social media management.
Timeline
Program Director
The Little Gym International Inc.
09.2019 - Current
Front Desk Manager
The Andrew
01.2001 - 03.2006
Assistant Front Office Manager
Tribeca Grand Hotel
01.2000 - 12.2002
Front Desk Coordinator
Roger Smith Hotel
01.1996 - 12.2000
Bachelor of Arts - Psychology
Hunter College of The City University of New York
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