Elizabeth Della Pesca

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.

Duties include: Responded to requests and scheduled appointments for property showings. Greeted clients, showed apartments, and prepared leases. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements. Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Verified tenant incomes and other information before accepting lease applications. Distributed and followed up on tenant renewal notices. Held high approval rating and maintained customer loyalty with top-notch service. Resolved conflicts between tenants regarding noise, encroachments and parking. Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations. Collected rent and tracked resident payments and information in computer system. Collected monthly rent payments and other fees, always properly recording and processing money. Escalated major issues to property manager for immediate remediation.

Duties include: Responded to requests and scheduled appointments for property showings. Greeted clients, showed apartments, and prepared leases. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements. Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Verified tenant incomes and other information before accepting lease applications. Distributed and followed up on tenant renewal notices. Held high approval rating and maintained customer loyalty with top-notch service. Resolved conflicts between tenants regarding noise, encroachments and parking. Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations. Collected rent and tracked resident payments and information in computer system. Collected monthly rent payments and other fees, always properly recording and processing money. Escalated major issues to property manager for immediate remediation.

Duties Include: Greet and escort customers to their tables. Present menus and provide detail information when asked. Prepare tables with silverware and all condiments. Inform customers of daily specials, Communicate orders with kitchen staff. Serve all drink and food orders. Take all dishes back to kitchen for cleaning. Make sure all checks are closed and gather paperwork for end of shift drop.

Duties Include:Greet and escort customers to their tables. Present menu and provide detailed information when asked. Prepare tables with linen, silverware and water glasses. Inform customers about the daily specials. Communicate order details to the kitchen staff. Server food and drink orders. Take all dirty dishes back to the kitchen for cleaning. Close down restaurant and restock all server stations for next shift. Pull all cash drawers for moeny drop and sort paperwork for drop. Bartender: Balance cash receipts, check identification of customer to verify age. Clean bar, work area, and all tables. Clean bar glasses, utensils and bar equipment. Collect money for all food and drinks served. Mix ingredients, serve wine, bottled and or draft beer. Stock bar, take orders from serving staff and patrons. Close down bar and count out and drop cash drawer. Banquets: Serving food, bartending, setting-up and cleaning-up after all banquet functions.

Duties Include: Cashiering, taking guest orders, preparing to go orders, cleaning up the bakery, resetting pastry case, making beverages, separating cashier paperwork, pulling all cash drawers and counting at the end of shift.

Casino Cage- December 2015 to February 2016

Duties Include: Cashing checks, gaming vouchers, poker chips. Also, report to upper management of any descrepancies. Count out drawer at the end of shift.


Silverton Starbucks Floor Manager- February 2014 to December 2015

Duties Include: Oversee all of the Baristas on shift. Coach and train new hires. Help with orders needed for the store. Count drawers at the end of shift. Making sure that the pastry case was ready for the next day with fresh food items. Help with scheduling.


Sundance Cafe Room Service Runner- April 2012 to February 2014

Duties Include: Taking orders from hotel guest, delivering food to guest. Helped with prepping inside of restaurant. Hostess and cashier when needed during high volume of customers.