Elizabeth De'Loach
Norfolk,VA
Summary
Dependable and reliable source of knowledge regarding the fitness industry and child development. Working in customer service for the past 3-4 years has trained me to be a dedicated associate that is capable of patience and strong communication skills.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Golds Gym ~
02.2023 - Current
- Maintained cleanliness and organization of gym
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Asked customers questions to meet special requests.
- Provided questions and assistance for customers who are new to the gym or unfamiliar with the equipment.
- Gave tours of gym and described all features that the gym provides
Kids Club Associate
Golds Gym ~
02.2023 - Current
- Monitored all activities to maintain maximum level of safety.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Created new and fun activities to drive enthusiasm for children.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
Retail Associate
Uptown Cheapskate
07.2022 - 01.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Sorted through customers clothing items and decided what items would be bought
Hostess
Olive Garden Restaurant
01.2022 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Escorted customers to designated seats.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Front of House Team Member
Chick-fil-A
05.2021 - 08.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Took customers order and fulfilled their accomodations
- Made sweet treats such as milkshakes, iced coffees and sundaes for all orders
- Refilled drink stations and gave refills to customers in need
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.2023
Skills
- Extensive knowledge of and about the fitness industry
- Communication skills
- Problem-Solving Skills
- Answering Customer Questions
- Guest Interaction
Timeline
Front Desk Associate
Golds Gym ~
02.2023 - Current
Kids Club Associate
Golds Gym ~
02.2023 - Current
Retail Associate
Uptown Cheapskate
07.2022 - 01.2023
Hostess
Olive Garden Restaurant
01.2022 - 05.2022
Front of House Team Member
Chick-fil-A
05.2021 - 08.2021
High School Diploma -
Lee Davis High School
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