Summary
Overview
Work History
Education
Skills
City
State
Street
Zip
References
Languages
Timeline
Generic

ELIZABETH DE LOERA

Henderson,NV

Summary

Energetic, result-oriented and eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organization, communication, and relationship building skills. Articulate and friendly with a professional demeanor. Excellent telephone manner and a warm personality combined with a proficient knowledge of great customer service in patient-centered administrative support.

Overview

10
10
years of professional experience

Work History

Medical Referral Specialist

Optum
07.2023 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Assisted clients in locating resources that accepted various insurances.
  • Entered insurance data using MTW/AYS to document referrals and results.
  • Built professional relationships with service providers.
  • Notified and reminded clients of appointments.
  • Obtained prior authorization for specialty procedures.
  • Partnered with other departments to provide top-notch service to clients.
  • Verified insurance benefits and eligibility for all procedures before referring clients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

PATIENT SERVICE/MEDICAL ASSISTANT

P3 Medical Group
11.2018 - 07.2023
  • Manage Patient accounts, Organized office calendar, Manage provider schedules, Verified Insurances, Filing/Faxing sensitive documentation, Entering new patients into the patient database, Obtain referrals and authorizations, Check in/ Check Out patients, Take Vitals for providers, Billing, Back staff experience, Manage multi-line phone calls, Billing Coordinator, Referral Coordinator, Scheduling patients, Training new Patient Specialists, BLS Certified

FRONT OFFICE/RECEPTION

ACES DENTAL
01.2018 - 11.2018
  • Greet and check in patients, Scheduling in and out patients, Handling multi-line phone calls, Gather patient information required, Verify insurance, Billing, Filing letters and patients’ files, Balancing all moneys collected, Computer duties, Going over all treatment plans with patients

RECEPTIONIST/CASEMANAGER

MAINOR WIRTH INJURY LAWYERS
11.2016 - 01.2018
  • Greet and check-in clients and collect personal information, Answer calls on behalf of the attorneys, Managing all office scheduling, Coordinate all office E-mails, Accurately record data of each client, Manage reception area, including greeting visitors and responding to telephone and in-person requests for information, Received and distribute faxes and mail in a timely manner

ASSISTANT MANAGER

VERIZON WIRELESS
06.2014 - 11.2016
  • Establish and maintained strong client basis, Exceeding monthly sales quotas on a consistent basis, Conduct training programs to educate sales professionals regarding products and programs, Coordinate training retail sales and promotional efforts, Collecting customer feedback in a courteous, efficient and timely manner, Evaluate effectiveness of new promotions and products

Education

Nightingale School of Nursing
08.2023

Associate of Science -

University of Nevada Las Vegas
05.2018

High School Diploma -

Ridgeview High School
01.2014

Skills

  • Bilingual
  • BLS
  • Notary
  • Administrative support
  • Medical Billing
  • Insurance Verification
  • Strong Interpersonal skills
  • Multi-line phone system expert
  • Document management
  • Scheduling
  • Data entry
  • Attention to Detail
  • Customer Service
  • Flexible Schedule
  • Excellent Communication
  • Goal Setting
  • Analytical Thinking
  • HIPAA Compliance
  • Healthcare regulations
  • Database Management
  • Physician Authorizations
  • Pre-authorizations
  • Strong Organization
  • Referral Verification
  • Documentation Review
  • Insurance Authorizations

City

Henderson

State

NV

Street

625 Whitney Ranch Dr

Zip

89014

References

  • JT Tuggles, (510)-613-5858, Previous Manager
  • Maytee Felix, (702)-689-5865, Supervisor
  • Juan Serrano, (702)-816-7364, Previous Manager
  • Yulisa Miron, (702)-972-1172, Co-Worker

Languages

Spanish
Native or Bilingual

Timeline

Medical Referral Specialist

Optum
07.2023 - Current

PATIENT SERVICE/MEDICAL ASSISTANT

P3 Medical Group
11.2018 - 07.2023

FRONT OFFICE/RECEPTION

ACES DENTAL
01.2018 - 11.2018

RECEPTIONIST/CASEMANAGER

MAINOR WIRTH INJURY LAWYERS
11.2016 - 01.2018

ASSISTANT MANAGER

VERIZON WIRELESS
06.2014 - 11.2016

Nightingale School of Nursing

Associate of Science -

University of Nevada Las Vegas

High School Diploma -

Ridgeview High School

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ELIZABETH DE LOERA