Elizabeth Deloria
Hainseville,Illinois
Summary
As a Full-time Athlete, I continuously provide a range of service to all customers. I continue to be flexible and provide a great deal of product knowledge throughout all departments, ensuring all customer needs get met.
As a Full-time Athlete, it is expected to be an extensive of the leadership team, which I have emersed myself in. I provide register trainings to all new hires, ensuring they are able to provide great service to all customers. Along with leading weekly product technology trainings, ensuring all teammates have the knowledge to serve all customers.
Overview
3
3
years of professional experience
Work History
Full Time Athlete
Nike Factory Store
Pleasant Prairie, Wisconsin
10.2025 - Current
- Continuously provided a full range of service to all customers. Elevating the customer's experience and getting them signed up for Nike memberships throughout the checkout process by providing knowledge about the Nike membership
- Consistency perform above brand expectations for membership link percentage
- Assisted in training new cashiers on customer service protocoles and transaction processing
- Track key performance indicators, including membership linkage and Nike.com orders
- Tracked the weekly training modules to ensure completion
- Assisted with improving weekly training completion throughout the store
- Assisted in leading weekly product technology trainings, enhancing team knowledge for product technology
Part Time Athlete
Nike Clearance Store
Gurnee, Illinois
09.2023 - 10.2025
- Assisted in training new cashiers on operational procedures and company policies
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join Nike membership
- Contributed to store success by maintaining high standards of cleanliness
- Worked flexible departments, ensuring knowledge and expertise throughout
Front Desk Associate
Massage Envy
Grayslake, Illinois
05.2023 - 10.2023
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients
- Maintained accurate records of client appointments and membership information using internal software systems
- Trained new staff on front desk procedures and customer service best practices
- Organized front desk area to maintain a professional and welcoming appearance for guests
- Developed strong rapport with returning guests through attentive service and personalized interactions
Seasonal Athlete
Nike Clearance Store
Gurnee, Illinois
06.2023 - 08.2023
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Drove product knowledge throughout multiple departments
- Worked flexible schedule to meet business needs
Education
Bachelor of Arts - Psychology
Lake Forest College
Lake Forest, Illinois05-2027
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Grayslake Central High School
Grayslake, Illinois05-2023
Skills
- Organized
- Time Management
- Typing/Writing
- Good Listener
- Customer Service
- Flexible
- Teamwork and cooperation
- Adaptable
- Patience and empathy
LANGUAGES
English - Native or Bilingual Proficiency
French - Limited Working Proficiency
Timeline
Full Time Athlete
Nike Factory Store
10.2025 - Current
Part Time Athlete
Nike Clearance Store
09.2023 - 10.2025
Seasonal Athlete
Nike Clearance Store
06.2023 - 08.2023
Front Desk Associate
Massage Envy
05.2023 - 10.2023
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Grayslake Central High School
Bachelor of Arts - Psychology
Lake Forest College
ORGANIZATIONS
- Student Council (05/2020 - 06/2023)
- Public Service Practicum (08/2022 - 06/2023)
- French Honors Society (10/2021 - 06/2023) President
- National Honors Society (03/2022 - 06/2023)