Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

ELIZABETH DELROSARIO

Providence,RI

Summary

Dedicated outpatient service representative with expertise in patient care coordination, appointment scheduling, and medical records management. Proven ability to provide empathetic support and ensure efficient office operations. Compassionate professional with extensive experience in outpatient services. Skilled in managing patient inquiries, verifying insurance details, and providing emotional support. Committed to enhancing patient experiences through effective communication and attention to detail. Detail-oriented outpatient service representative known for strong organizational skills and effective team support. Experienced in coordinating patient care, managing medical records, and ensuring compliance with HIPAA regulations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

OUTPATIENT SERVICE REP

Rhode Island Hospital
Providence, Rhode Island
10.2015 - Current
  • Assisted patients with scheduling appointments and managing their records.
  • Verified insurance information and collected necessary patient data.
  • Communicated with healthcare providers to coordinate patient care effectively.
  • Handled incoming calls and addressed patient inquiries professionally.
  • Maintained a clean and organized reception area for optimal service delivery.
  • Processed patient registration forms and ensured accuracy of information entered.
  • Supported staff with administrative tasks to enhance office efficiency.
  • Engaged in training sessions to understand outpatient services processes better.
  • Provided emotional support to family members during difficult times.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Conducted follow up calls to ensure satisfaction with services provided by clinic staff members.
  • Organized patient records, filing and retrieving documents in accordance with HIPPA regulations.
  • Answered phone calls from patients, providers, and other health care staff in a professional manner.
  • Assisted with training new employees on proper protocol when interacting with patients.
  • Coordinated referrals to specialists for further treatment or care plans.
  • Provided administrative support to physicians during office visits as needed.
  • Maintained cleanliness of waiting areas by restocking magazines and brochures and ensuring furniture was properly arranged.
  • Provided patient-centered customer service and scheduling of appointments for outpatient services.
  • Responded promptly to emails regarding inquiries about appointment availability or other questions related to patient care.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.
  • Arranged hospital admissions for patients as required.

Certified Nursing Assistant

Rhode Island Hospital
Providence, Rhode Island
10.2001 - 04.2014
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained clean and safe patient environments in accordance with hospital standards.
  • Documented patient information accurately in electronic health records systems.
  • Provided emotional support and companionship to patients during recovery processes.
  • Educated patients and families on health practices and self-care techniques.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted residents in preparing for activities and social programs.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Supported non-ambulatory residents in range of motion exercises.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Shaved and draped patients to prepare for surgery, treatment or examination.

Education

Certificate - Phlebotomy Technician

Cranston Adult Leaning Center
Cranston, RI
08-2025

High School Diploma -

Louis D Brandis
New York, NY
06-1995

Skills

  • Patient care
  • Appointment scheduling
  • Medical records management
  • Electronic health records
  • Insurance verification
  • Customer service
  • HIPAA compliance
  • Patient confidentiality
  • Scheduling appointments
  • Records maintenance
  • Flexible schedule
  • Information collection
  • Insurance billing
  • Multitasking and organization
  • Payment processing
  • [Language] fluency
  • Appointment reminders
  • Friendly and outgoing
  • Patient registration
  • Patient identity verification
  • Epic systems
  • Call screening
  • Customer follow-up

Certification

I want to school for phlebotomy and i became certified on 8/2025, and ii also draw blood @rhode island hospital as a certified nursing assistant for 10yr +

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

OUTPATIENT SERVICE REP

Rhode Island Hospital
10.2015 - Current

Certified Nursing Assistant

Rhode Island Hospital
10.2001 - 04.2014

Certificate - Phlebotomy Technician

Cranston Adult Leaning Center

High School Diploma -

Louis D Brandis

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ELIZABETH DELROSARIO