ELIZABETH DE LUNA
Lancaster,CA
Summary
Quick learning, highly motivated personable professional with extensive years of experience in quality Customer Service, Clerical, Administrative responsibilities, and Management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Deployment Coordinator
General Atomics Systems Integration
Adelanto, California
10.2017 - Current
- Coordinated international travel logistics to ensure seamless deployment processes.
- Managed domestic travel arrangements via Concur to enhance planning efficiency.
- Processed visa applications for travelers to facilitate foreign visits.
- Created expense reports and resolved discrepancies with finance department for timely reimbursements.
- Assisted in training new staff on deployment protocols and best practices.
- Ensured accurate documentation throughout each stage of deployment processes.
- Maintained comprehensive records of all deployments, including version numbers and release notes.
Billing Administrator
Culligan Water
Sylmar, USA
05.2014 - 10.2017
- Scheduled new installation appointments for optimal service delivery.
- Ran credit reports on new customers to assess eligibility.
- Managed all contracts from initiation to completion, ensuring compliance.
- Entered contract information into systems, verifying accuracy of service, equipment, and billing codes.
- Identified and resolved billing issues through report analysis and follow-up.
- Updated inventory records and balanced month-end totals effectively.
- Assisted with month-end reporting and performed miscellaneous assigned duties.
Team Manager
Bank of America
Lancaster, USA
05.2005 - 05.2013
- Managed up to 15 direct reports, overseeing outbound and inbound mortgage sales and servicing calls.
- Trained associates on updates and tools to ensure compliance with policies and regulations.
- Resolved escalations from customers and associates promptly.
- Developed team members through recognition of achievements, enhancing job satisfaction and retention.
- Facilitated team meetings and training sessions to drive performance improvements.
- Conducted employment interviews, making informed hiring decisions based on candidate assessments.
- Analyzed performance reports, comparing production metrics across sites.
- Participated in department safety, workers' compensation, and ergonomics committee initiatives.
Education
Certification - Microsoft Office
AAA University
Palmdale, CA08-2013
Team Manager Certification Program -
Bank of America
Palmdale, CAHigh School Diploma -
John F. Polytechnic High School
Lancaster, CASkills
- Travel coordination and visa processing
- Expense reporting and documentation management
- Staff training and team building
- Customer relationship management
- Problem solving and time management
- Security clearance
Languages
Spanish
Professional
Timeline
Deployment Coordinator
General Atomics Systems Integration
10.2017 - Current
Billing Administrator
Culligan Water
05.2014 - 10.2017
Team Manager
Bank of America
05.2005 - 05.2013
Certification - Microsoft Office
AAA University
Team Manager Certification Program -
Bank of America
High School Diploma -
John F. Polytechnic High School