Elizabeth Delvalle
Georgetown ,TX
Summary
Highly organized and client focused. Representative skilled in consolidating and processing information for multiple customer accounts. Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable, and results-focused.
Overview
12
12
years of professional experience
Work History
Medical Claims Analyst/Telecommuter
UnitedHealthcare
Georgetown, TX
06.2021 - Current
- Managed workflow tasks according to established timelines and departmental standards.
- Review and process all incoming claim referral's. Ensure completeness and legibility of documents, coordinating with customer service, internal departments and/or facilities to obtain additional information as needed.
- Communicate with staff and Account Coordinators to gather pertinent claim information as assigned.
- Using the appropriate templates, create created client specific letters and communication.
- Manage personal claim work Queue by prioritizing.
Accounts Receivable Specialist
St. Luke's Regional Medical Center
Allentown, PA
12.2019 - 06.2021
- Analyzed customer payment trends and credit worthiness.
- Prepared monthly statements for customers.
- Maintained accurate records of all accounts receivable transactions.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Reconciled discrepancies between customer payments and invoices due.
Wholesale Grocers - Dispatcher
Job Connection Services Inc
Allentown, PA
08.2019 - 12.2019
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
Accounts Receivable Specialist
Coordinated Health
Allentown, PA
10.2016 - 01.2019
- Worked to ensure that the best interests of health care provider's clients are being met.
- Established financial agreements with clients to reduce financial risk, and recognizing urgency of patient’s complaints.
- Achieved high performance evaluations for call handling, and quality of services provided to patient’s complaints.
Customer Service Representative
CHS Business Services
Allentown, PA
06.2012 - 10.2016
- Contact delinquent patients by telephone/mail to secure past due balances and to verify patient information
- Maintain account records such as payments, rebates, and reversals and may set up alternative pay plans
- May also be responsible for reviewing and resolving third party payer issues
- Knowledge of commonly-used concepts, practices, and procedures within a particular field.
Education
Certificate - Life Coach
Southwest Institute of Healing Arts
Tempe, AZ07-2021
GED -
Ace Business School
Brooklyn, NY06-1997
Skills
- Microsoft Office
- Hands
- ClinicalPoint
- OnBase
- Adjustment posting
- Investigative research
- Accounts receivable expertise
- Claims Processing
- Excel
- Oracle
- NaviNet
- Global Connect
- Promise
- SSI
- Passport
Personal Information
Title: Claims Analyst
Timeline
Medical Claims Analyst/Telecommuter
UnitedHealthcare
06.2021 - Current
Accounts Receivable Specialist
St. Luke's Regional Medical Center
12.2019 - 06.2021
Wholesale Grocers - Dispatcher
Job Connection Services Inc
08.2019 - 12.2019
Accounts Receivable Specialist
Coordinated Health
10.2016 - 01.2019
Customer Service Representative
CHS Business Services
06.2012 - 10.2016
Certificate - Life Coach
Southwest Institute of Healing Arts
GED -
Ace Business School
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