Elizabeth Dena

• Provided information and guidance to clients on how to access services and resources.
• Conducted intake assessments with new clients to determine eligibility for services and develop appropriate health insurance.
• Facilitated client referrals to community agencies or other organizations as needed.
• Conduct public education, door to door activities to raise awareness about coverage options available under Medicaid, CHIP and the Marketplace.
• connect to local appropriate healthcare resources.
• Assist individuals and families to apply and enroll into the health insurance
• evaluation or data collection forms as required.
• Overall help the community and connect with the Imperial valley community to assist and direct to our community resources

• Excellent Customer Service.
• Greeted and assisted Innercare patients; directed patients to appropriate office and responded to inquiries regarding available services, billing and related procedures.
• Function as back up to PBX Operator.
• Collected and recorded patient payments for services rendered; balances receipts daily in absence of cashier.
• Schedule and rescheduled patient appointments, calls patients to confirm appointments.
• Completed and processed various forms and records.
• Scanning and Indexing Patient demographics and other Patient information.
• office equipment used including computer, scanner, printer, copier, calculator, fax machine, telephone, and electronic signature pad.
• Knowledge and implementation of community-based, patient-centered medical home (PCMH) process with appropriate coordination of care.
• Maintained a clean and organized reception area.

• Greeted patients upon entering the Clinic providing a friendly and welcoming atmosphere.
• Assisted patients in finding and verifying medical appointments.
• Answered customer inquiries about Medications sent to pharmacy
• Scheduled and rescheduled appointments.
• Functions as back up to PBX Operator.
• Obtains Vital information from Patient, includes but not limited to:

· Patients Primary Care Physician

· Reason for visit

· Insurance verification

· Verify demographic form is complete

· Method of payment

· Last Hospital visit or consulting Physician with paperwork

· Introduction & Instruction on Patient Portal

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and rescheduled appointments for patients.
• recorded patients medical history, vital statistics and information such as test results and medical records.
• following safety protocols conducted test to aid optometrist in accurate diagnosis treatment fo patient.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

• Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
• Greeted visitors and answered phones in a professional manner.
• Excellent Customer Service.
• Greeted and assisted Innercare patients; directed patients to appropriate office and responded to inquiries regarding available services, billing and related procedures.
• Function as back up to PBX Operator.
• Collected and recorded patient payments for services rendered; balances receipts daily in absence of cashier.
• Schedule and rescheduled patient appointments, calls patients to confirm appointments.
• Completed and processed various forms and records.
• Scanning and Indexing Patient demographics and other Patient information.
• office equipment used including computer, scanner, printer, copier, calculator, fax machine, telephone, and electronic signature pad.
• Maintained a clean and organized reception area.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Performed other duties as assigned by management.