Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Depierno

Neenah,WI

Summary

Accomplished Cashier Team Lead at Levenhagen Bp, recognized for exceptional customer service and cash handling expertise. Enhanced team performance through effective training and mentoring, boosting sales by promoting offers. Demonstrated problem-solving skills and flexibility, ensuring smooth operations during peak times. Proficient in maintaining a clean, inviting environment, fostering customer satisfaction and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Refuel Pantry Bp
12.2023 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Assisted in training new hires, sharing best practices and company standards.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier Team Lead

Levenhagen Bp
07.2021 - 12.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Cashier

Hardees Resturamt
06.2021 - 07.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Cashier

McDonald's
03.2018 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Education

Basic

Wilmont High School
Wilmot, WI
09-1993

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Store cleaning
  • Cash handling expertise
  • Basic math
  • Product scanning
  • Cash handling
  • Flexible schedule

Certification

Alcohol and tobacco licensed

Languages

English
Native or Bilingual

Timeline

Cashier Assistant

Refuel Pantry Bp
12.2023 - Current

Cashier Team Lead

Levenhagen Bp
07.2021 - 12.2023

Cashier

Hardees Resturamt
06.2021 - 07.2022

Cashier

McDonald's
03.2018 - 06.2021

Basic

Wilmont High School

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