Elizabeth Desmond
Amity,AR
Summary
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
Overview
29
29
years of professional experience
1994
1994
years of post-secondary education
Work History
Kennel tech manager
All pet center
Hot Springs, Arkansas
08.2021 - 08.2025
- Fed and hydrated animals according to specific dietary requirements.
- Cleaned and sanitized kennels, ensuring a safe environment for pets.
- Monitored animal behavior, reporting any health or safety concerns promptly.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coordinated events and workshops to promote community involvement with pets.
- Developed promotional strategies to enhance customer engagement and sales.
- Oversaw inventory management, including ordering and restocking supplies.
- Trained team members on customer service techniques and product knowledge.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Supervised daily operations of pet care services and retail activities.
- Assessed animals for injury and illness.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
Collections Agent
John Gibson Auto Sales
Hot Springs, Arkansas
01.2018 - 10.2021
- Contacted customers for overdue payments and arranged payment plans.
- Maintained accurate records of customer interactions and payment statuses.
- Resolved customer disputes by providing clear information and solutions.
- Resolved complex issues that arose during the collections process.
- Resolved balance errors using accounting software.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Assisted in the development of strategies to improve collections process efficiency.
- Identified opportunities for improved efficiency in the collections process.
- Participated in training sessions related to new technologies used by the company's collections department.
- Acquired credit reporting data for new and existing customers.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Prepared reports summarizing collection activity for management review.
- Identified opportunities for process improvement within the collections department.
- Conducted skip tracing activities to locate delinquent customers.
- Initiated legal action against delinquent customers when necessary.
- Negotiated rates with customers and entered payments into accounting system.
- Completed skip traces on customers failing respond to collection efforts.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Conducted credit risk assessments on new and existing customers.
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Contacted insurance companies to check status of claim payments.
Crystal mine
Coleman miller MTN mine
Jessieville, Arkansas
10.2016 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Data Analyst
The Windward Group
Mandeville, Louisiana
01.2006 - 10.2016
- Analyzed complex datasets to identify trends and insights for strategic decision-making.
- Collaborated with cross-functional teams to develop data-driven solutions and recommendations.
- Utilized advanced statistical tools to conduct detailed data analysis and reporting.
- Designed and executed surveys to gather relevant information for analysis projects.
- Presented findings and insights to senior management in clear, concise reports.
- Provided data-driven solutions to support decision making.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Worked with internal teams to understand business needs and changing strategies.
- Developed dashboards with Tableau to monitor key performance indicators.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Optimized existing database structures for better performance on analytics tasks.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
- Implemented new data analysis methodologies and data visualization techniques.
- Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic data.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Analyzed competitive market strategies through related product, market or share trends.
- Identified and analyzed industry or geographic trends with business strategy implications.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Identified or monitored current and potential customers using business intelligence tools.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Disseminated information regarding tools, reports or metadata enhancements.
Rental fitter
Squires tuxedo
Mandeville, Louisiana
10.2000 - 01.2006
- Read and interpreted specifications, diagrams and blueprints for job.
- Cleaned machine parts with solvents before assembly or installation.
- Performed preventative maintenance on equipment to ensure proper operation.
- Assembled and installed a variety of mechanical components, including pumps, motors, fans, valves and compressors.
- Threaded and installed pipe using pipe wrench and dies.
- Carried out repairs on hydraulic systems as instructed by supervisor.
- Repaired and replaced defective parts to restore machinery to working order.
- Maintained accurate records of work performed on each piece of equipment.
- Drilled and tapped holes for installation of studs.
- Installed piping systems for water, gas, steam and other liquids according to blueprints.
- Operated heavy machinery such as cranes in a safe manner.
- Threaded pipes using specified machinery.
- Fit and welded piping to prevent leakage.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
- Adjusted functional parts of mechanical devices as needed.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Aligned machines properly for efficient operation.
- Calibrated a range of instruments in accordance with manufacturer specifications.
- Inspected machines and identified any potential issues or malfunctions.
- Prepared work reports detailing actions taken on gas units.
- Installed and modified metal refractory lining support structures inside fireboxes.
- Connected fire tubes to heads as well as water tubes to drums and headers of boilers.
- Removed shoring, replaced masonry and inspecting pipe joints for leakage.
- Assisted in investigations of gas fires and explosions.
- Installed, maintained and repaired gas meters, regulator, gas lines and gas appliances.
- Tested newly installed systems for functionality prior to use.
- Joined air supply piping between motor-blowers and gas burners.
- Identifying signs of potential problems with boilers and pressure vessels, such as tube leakage, scaling, pitting, metals discoloration and refractory failures.
- Analyzed data from test runs to identify areas for improvement.
- Mounted casings of water tube boilers and attached davit heads, burners and furnace casing to fire tube boilers.
- Followed Occupational Safety and Health Administration regulations to promote safe work environment.
- Analyzed engineering drawings to determine required materials and task sequences.
- Operated fabricating machines to bend and assemble metal components.
- Inspected completed fabrication projects to verify adherence to blueprint and procedural specifications.
- Constructed base templates and interpreted construction and engineering blueprints.
- Performed quality checks on equipment and materials, removed damaged or faulty metals and tools and transported waste to appropriate receptacles.
- Repaired sheet metal deficiencies in ducts, drainpipes and control boxes to improve components' structural integrity.
- Built and erected ladders and scaffolding to access and complete large assemblies.
- Powered up, calibrated and shut down fabricating machinery according to company regulations.
- Mentored apprentices and inspected finished work to verify compliance with established requirements.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
Sales Associate
Marshalls Store
Covington, Louisiana
01.1999 - 02.2000
- Trained new associates on store policies and customer service standards.
- Attended weekly team meetings to review performance goals and objectives.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Kennel Technician
Folsom animal hospital
Folsom, Louisiana
01.1998 - 01.1999
- Managed inventory of supplies, including food, medications, and cleaning products.
- Trained new staff on kennel procedures and animal handling techniques.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Assisted with the adoption process by providing information about available pets.
- Conducted tours of the facility for prospective adopters.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Assessed animals for injury and illness.
- Scheduled grooming and veterinary appointments for animals.
Server
Dairy Queen Grill & Chill
Mandeville, Louisiana
12.1996 - 12.1998
Education
Ged
Covington, LASkills
Good with people and animals, good handling situations that need to be attended too, good customer service, multi phone lines, data entry, bathe animals, medicate animals as needed, and I love new challenges
Timeline
Kennel tech manager
All pet center
08.2021 - 08.2025
Collections Agent
John Gibson Auto Sales
01.2018 - 10.2021
Crystal mine
Coleman miller MTN mine
10.2016 - 01.2021
Data Analyst
The Windward Group
01.2006 - 10.2016
Rental fitter
Squires tuxedo
10.2000 - 01.2006
Sales Associate
Marshalls Store
01.1999 - 02.2000
Kennel Technician
Folsom animal hospital
01.1998 - 01.1999
Server
Dairy Queen Grill & Chill
12.1996 - 12.1998
Ged