Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Certification
Timeline
Generic

Elizabeth DeSousa

Orlando,FL

Summary

Area Property Manager with vast experience in Affordable Housing Management. Strengths include conflict resolution, sales skills, ability to multi-task and prioritize. Self reliant, critical thinking and the ability to communicate with individuals at all levels. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Property Manager/Affordable Housing/Market Rate & Commercial Units

HallKeen Management
New Bedford, MA
11.2016 - Current
  • In charge of a total of 400+ LIHTC, HOME, Project based section 8, market, and commercial units
  • Responsible for the day-to-day implementation of policies, procedures, and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the CRM and the owner’s goals and objectives.
  • Responsible for day-to-day operational management of all aspects of the properties and teams to assure quality standards.
  • Develop annual operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data in a timely manner. Work with management/owners to identify property/financial goals and objectives.
  • Implement and monitor effective lease renewal programs to maximize continued occupancy and income.
  • Oversees all aspects of the operation of each property to include financial planning, compliance and regulatory programs, maintain full compliance of all resident files through funding programs (i.e., HUD, LIHTC, RD), site and regulatory inspections, budgeting, training and personnel development, public relations, statistical analysis, tenant relations, property maintenance, operational management and contract services administration.
  • Maintain full compliance of all files and ensure maintenance according to regulations.
  • Meet with REAC, HOME, HUD, Investors, and Auditors to conduct tours and property audits.
  • Ensure the property office is performing daily and monthly duties and are processed on time (i.e., Recertifications, Vouchers, EIV).
  • Hire, train, motivate, and supervise all on-site staff in order to achieve operational goals of each assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff on employee procedures and guidelines.
  • Conduct on-going training with office staff; e.g., MOR Review, REAC, tax credit, section 8, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

Property Manager/Affordable Housing

Beacon Management
Fort Myers
11.2015 - 05.2016
  • In charge of a 68-unit, Section 8 Project based site
  • Handle the oversight of all leasing, security, customer service, collections, bookkeeping and HUD administrative responsibilities as well as oversight of the maintenance staff
  • Some of my responsibilities included the following
  • Assist in the development, planning, implementation and full maintenance of the budget to control the overall financial performance of the property
  • Handle record-keeping, resident files, and reporting in accordance with HUD regulations
  • Ensure timely rent collections, rent postings, bank deposits and financial reporting
  • Handle late notices, legal filings and evictions on delinquent rents as required
  • Oversee and audit transmission of vouchers for subsidy
  • Monitor effective cost control procedures to ensure budget compliance
  • Oversee maintenance activities, security needs, customer service and resident relations
  • Oversee vendor/contractor relations and maintenance of contracts
  • Maintain all resident files to ensure compliance for management reviews Prepare for, respond to and oversee corrections needed to meet requirements of all Management Reviews
  • Oversee HUD REAC inspections including preparation for, and corrections to deficiencies noted on report
  • Maintain waiting and transfer lists per HUD guidelines
  • Hire, train, and oversee any newly needed staff
  • Oversee and maintain all new lease and lease renewal practices according to HUD guidelines inclusive of the certification and verification process
  • Handle resident complaints / maintenance issues
  • Ensure all physical deficiencies are corrected per violation / inspection notices so that subsidy may be reinstated
  • Perform move-in and move-out inspections, prepare reports and tenant charges as required
  • Reporting and communication with corporate office as required.

Property Manager/Affordable Housing

POAH/Preservation Housing Management, LLC
East Wareham
07.2014 - 01.2015
  • Responsible for the day-to-day operating profitability and efficiency of a 132 Section 8 Project Based, Section 236 and Section 8 Mobile Vouchers
  • In my role, I work directly with HUD, many different Housing Authorities, professionals, employees and residents alike
  • Responsible for an over 3-million-dollar budget
  • Ensure that the property is collecting all rent and fees when due and authorize corrective and/or legal action as required to ensure collection
  • Follow up on any legal action to ensure that staff is properly trained and supported to enable them to effectively and efficiently perform the duties that are expected of them
  • Maintain contact with municipal officials, regulatory agency personnel and others involved in the monitoring and/or financing of the property
  • Prepare monthly variance reports
  • Monitor capital improvement programs in conjunction with senior staff
  • Ensure that the buildings and grounds are well maintained in the high quality expected of the present company’s standards.

Property Manager/Affordable Housing

The Community Builders, Inc.
Fall River
05.2004 - 11.2013
  • Responsible for the day-to-day operating profitability and efficiency of two Low Income Housing Tax Credit, “High Home” and “Low Home” program properties, with a total of sixty-seven apartments
  • Ensure that properties are collecting all rent and fees when due and authorize corrective and/or legal action as required to ensure collection
  • Follow up on any legal action, including being present at the Southeastern Housing Court whenever necessary
  • Preparation, presentation, and monitoring of the annual operating budgets
  • Ensure that properties are collecting all rent and fees when due and authorize corrective and/or legal action as required to ensure collection
  • Follow up on any legal action, including being present at the Southeastern Housing Court whenever necessary
  • Work with the Fall River Housing Authority in getting apartments ready for inspections and approving prospect applicants for housing utilizing section 8 vouchers and RMVP vouchers
  • Monitor purchase order system
  • Approve all invoices for payment
  • Responsible for the hiring, supervision and, if necessary, termination of property staff in compliance with company policies
  • Make recommendations for promotion and/or salary increases when appropriate
  • Monitor rental activity at the property and be aware of the competition in terms of rental rates, renewal rents and marketing strategies
  • Perform annual inspections, quarterly market studies and oversee preventive maintenance programs
  • Negotiate contracts and evaluate bids as they pertain to the operation of assigned properties
  • Endorse all leases and ensure that the necessary steps in the verification process in accordance with company procedures and the LHITC program
  • Ensure that property files are maintained in a neat and orderly manner and are complete in accordance with company policies and those of any regulatory agency involved
  • Ensure that staff is properly trained and supported to enable them to effectively and efficiently perform the duties that are expected of them
  • Maintain contact with municipal officials, regulatory agency personnel and others involved in the monitoring and/or financing of the property
  • Prepare monthly variance reports
  • Monitor capital improvement programs in conjunction with senior staff
  • Ensure that the buildings and grounds are well maintained in the high quality expected of the present company’s standards.

Education

Bachelor of Liberal Arts - Psychology

University of Massachusetts
08.2003

Associates Degree in Liberal Arts -

Bristol Community College
12.2001

Skills

  • Over fourteen years of experience in Multi-family Affordable Housing, Market Rate and Commercial Property Management
  • Fully knowledgeable and experienced in LIHTC/HOME/Section 8/Project Based Section 8, Section 236, market & commercial units
  • LIHTC C5P Certified
  • NAHMA Certified Professional of Occupancy (CPO)
  • Supervisory, Management and Leadership Experience overseeing multiple employees
  • Thorough knowledge of Fair Housing Laws

Experience with Yardi, Onesite, Payscan, Boston Post & MRI

  • Currently responsible for overseeing 400 units
  • Recipient of the “True Leader award” - 2023
  • Fluent in English/Portuguese

References

Available upon request

Accomplishments

  • Recipient of the 2023 "True Leader" award

Languages

Portuguese
Professional

Certification

  • LIHTC, COS

Timeline

Area Property Manager/Affordable Housing/Market Rate & Commercial Units

HallKeen Management
11.2016 - Current

Property Manager/Affordable Housing

Beacon Management
11.2015 - 05.2016

Property Manager/Affordable Housing

POAH/Preservation Housing Management, LLC
07.2014 - 01.2015

Property Manager/Affordable Housing

The Community Builders, Inc.
05.2004 - 11.2013

Bachelor of Liberal Arts - Psychology

University of Massachusetts

Associates Degree in Liberal Arts -

Bristol Community College

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Elizabeth DeSousa