Elizabeth DeWitt

Managed a 300 cover high end seafood restaurant in Downtown Greenville.

Facilitated business growth while leading operations, strategic vision, and long-range planning.

Created a culture of operational excellence and teamwork resulting in a Google ranking of 4.8.

Developed and implemented training programs for all departments.

Oversaw performance and annual employee evaluations working closely with department heads.

Increased revenue 12% year over year through innovative menu design and social media marketing.

Assistant General Manager of a family entertainment center with 5 million + in annual sales.

Managed a staff of 150+ employees including a team of seven supervisors.

Completed full recruitment cycle by posting job openings, reviewing resumes, and coordinating and conducting interviews.

Led onboarding for new employees ensuring they felt welcomed and all paperwork was efficiently completed.

Conducted orientation and all new hire training to ensure a smooth transition to Sparetime culture.

Oversaw two restaurants, two bars, bowling lanes, arcade, escape rooms, and private event room.

Planned, organized and managed all hotel services including reservations and accommodations, food and beverage, housekeeping, maintenance, inventory and sales.

Maintained employee records and provided administrative support to HR team.

Mediated and resolved workplace conflict.

Coached team on guest service training increasing scores 8% year over year and resulting in an Outstanding ranking form Hilton brands.

Hired and trained employees to meet business and service expectations per departmental roles.

Met face-to-face with every guest to ensure quality, delivery, and additional service standards per company policy and goals.

Managed food and beverage inventory, ordering, and payroll.

Scheduled and otherwise managed staff to reduce payroll cost and ensure guest satisfaction to the highest possible degree.